Mr. Rooter Plumbing of Southern Massachusetts

Mr. Rooter Plumbing of Southern Massachusetts is a Middleborough-based plumbing company operating under the national Mr. Rooter franchise. It holds an A+ accredited rating with the Better Business Bureau, and its Google page shows a 4.7-star average across 679 ratings. The written reviews describe a wide range of work: same-day water heater and well pump replacements, drain clearing, toilet and fixture installs, and larger jobs like burst-pipe repairs and full system replacements. In a February 2026 review, one customer described Josh and Jamil repairing a series of burst heating pipes throughout a house, updating costs and findings at every step. In a 2025 review, another described a CIPP drain liner installation paired with cast-iron pipe replacement, calling the whole process professionally managed from the initial estimate. Recent reviewers keep naming the same techs — Josh, Jamil, Dylan, Mike, Jeff — and describing fast turnaround, often same-day or the next morning, with a price quoted before work starts. Pricing is the recurring complaint in the lower-starred reviews. A 2024 review described a $545 charge to clear a shower drain clog the reviewer said took ten minutes; a 2022 review described an $817 boiler-cleaning charge that a town plumbing inspector later rejected as inadequate; and a January 2026 review described a $200 advertised main-line price that the company didn't honor once the technician arrived. A 2025 review described feeling pressured into an unplanned water heater purchase during an emergency call, and a 2023 review described a company driver's unsafe maneuver on the highway. These sit alongside a much larger body of positive reviews, but the pattern is worth asking about directly. For routine repairs and bigger jobs alike — water heaters, drain clogs, full pipe replacements — this is a high-volume shop with a broad service history; given the pricing complaints that surface periodically, it's worth getting the cost confirmed in writing before the technician starts.