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Verified record
License not state-verified. We could not confirm a current registration in the state registry. Insurance is self-reported.
Highlights
- Product guidance — a 2022 customer praised patient help choosing a gas fireplace
- Installation coordination — a 2017 customer described support across three projects
- Service complaint — a 2023 Houzz reviewer called the service awful
Natick Fireplace is a fireplace and stove retailer with installation and service work, and its website says The Fireplace Shops has served eastern Massachusetts for more than 40 years. The BBB reports 68 years in business and an A+ grade, while noting the company is not BBB accredited. Its Houzz reviews show a 4.0 average from four reviews, and Google shows 4 stars from 58 ratings. In a 2022 Houzz review, a customer praised the staff member who answered questions while helping them order a gas fireplace. A 2017 customer described three projects, including a gas insert installation, and said the shop helped coordinate with outside plumbing and electrical professionals. The written Houzz reviews span 2017 to 2025 and include a sharply negative 2023 review that called the service awful and advised others not to go there. The available history includes both that complaint and older accounts of helpful product guidance and installation support. The profile fits homeowners shopping for fireplaces, stoves, grills, and related installation or service. Ask about the work included in a specific project and how installation coordination will be handled.
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