Newton Roofing Residential

Newton Roofing Residential is a Watertown company that says it's woman-owned, led by CEO Toni Bryan, with roots as a small Newton-area roofer that's since grown across Eastern Massachusetts. Its Massachusetts home improvement contractor registration is verified active, and it carries an A+, accredited Better Business Bureau rating. Reviewers across the company's history — some dating to 2018, others as recent as this year — describe fast estimates, clear communication, and named staff (Rich Melo, Diego, and others) walking customers through the products and process before work begins. A 2025 review described coordinating a chimney rebuild, reroofing, and four skylight installs, with subcontracted masonry work handled smoothly alongside two staff members managing the project. A 2024 Reddit post said the company came out quickly, gave a good price, and stayed in communication through the job. There's a real, recurring theme in the complaints, though: Angi's own summary of the company's 141 reviews there notes that a minority describe slow follow-through on warranty or repair callbacks and cleanup issues, and the specific written record backs that up. In a 2021 review, a customer said a subcontracted gutter job developed a large leak within the year, and it took months for the company to address it after acknowledging the problem. An older 2019 review said additional shingles paid for as part of a job were never delivered despite repeated calls, and a 2018 review described a sloppy cleanup that left dust and grit on the house and discolored the siding. For a straightforward roof replacement or repair, Newton Roofing has a long, generally positive record with real licensing and BBB credentials behind it. Given the recurring theme of slow follow-through after the main job is done, it's worth getting cleanup and any secondary work — like a gutter installation or extra materials — spelled out clearly in the contract.