Newton Roofing Residential

Newton Roofing Residential works out of Watertown, and the roofs people call them for aren't small patch jobs — full replacements, chimney-and-skylight rebuilds, and the leak-and-ice-dam repair Boston winters produce. The company says it's woman-owned and led by CEO Toni Bryan, growing from a small Newton-area operation into a shop that now covers Eastern Massachusetts, Rhode Island, and southern New Hampshire. The numbers back a solid run: 4.7 stars on both Google (24 ratings) and Angi (141 reviews), a Better Business Bureau A+ with active accreditation, and a Massachusetts home improvement contractor license (HIC 168880) that checks out as active. In the last six months, three Google reviews came in, all five stars. One customer had Newton replace an entire aging roof, add a ventilation update, swap out a skylight, and put on new rubber roofing up front, and said the job with Richard and Diego went smoothly with no surprises. Another called out Diego by name for being knowledgeable; a third just praised the turnaround and pricing without much detail. Zoom out to the full 17-review history since 2018 across six sources, and the pattern holds mostly positive — but not uniformly. Angi's own review base notes that a minority of its 141 reviewers describe slow follow-through when something needed a repair callback under warranty, along with complaints about cleanup after the crew left. That's worth weighing against the otherwise strong scores, since it's the kind of issue that only shows up after the sale. One thing worth asking about directly: how long the company has actually been operating. Its own website claims 10 years in business, Angi lists 37 years of experience, BBB's file traces the business to a 1993 start (33 years), and a couple of third-party directory mirrors cite anywhere from 32 to 75 years of "roofing management experience." None of those numbers agree, and it's a fair question to put to the office directly before booking. For a full roof replacement, a chimney-and-skylight job, or ice dam damage that needs a licensed crew, Newton Roofing Residential's recent work holds up. Before signing anything, confirm the actual company history and get the warranty callback process spelled out in writing.