Northeast Solar

Ten years after Northeast Solar put panels on their roof, an April 2025 customer called the Hatfield company back for mini-splits — and several other reviewers describe the same sequence: solar first, then a heat pump or a battery. The company designs and installs residential, commercial and farm solar arrays, battery storage, mini-split heat pumps and EV charging across Western Massachusetts, and says it has 15 years and more than 2,000 installations behind it. Greg Garrison is its president; a 2022 Athol Daily News story quoted him calling the new single-parcel rule a game changer for condo owners. Ten reviews written during 2025 name the same mini-split installer: Max Childs. A March 2025 customer had three Mitsubishi units put in; an April 2025 homeowner had four installed so the house could heat and cool entirely on electricity; a May 2025 customer said Max did the whole-home installation himself. Another May 2025 review came from someone who called him out only to clean existing mini-splits: he found two critical safety issues with their original condenser install and fixed them at no charge. A March 2025 customer said the company filed the rebate paperwork and checked back a few months later to see how the system was running. The solar work draws the same kind of detail — a 2023 customer recalled meeting Rusty, who explained how living at the base of a mountain would affect shading and then went through options, equipment, rates and savings. Google shows a 5-star average across 95 ratings. The complaint to weigh is recent. In December 2025 a one-star reviewer whose solar-panel roof job was being paid for by a contractor wrote that they had been rescheduled twice, once without notice, and were two months in on a $22,000 job. If your installation runs through a builder or a roofer rather than directly with you, ask who controls the schedule and get the dates in writing. For a Western Massachusetts homeowner weighing panels, a battery, or trading window air conditioners for mini-splits, this is a long-established shop, accredited by the BBB since 2015 at an A+. Massachusetts records a home improvement contractor registration to Northeast Solar Design Associates, a construction supervisor licence to Phillip Baunsgard and an electrician licence to David J. Baird. Confirm those numbers on the state register, along with your timeline and your point of contact, before the crew is scheduled.