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Northern Lights' own website says it calls customers in the spring, after heating season is over, to schedule a day to service a unit or clean a chimney. The company says it has been in business 52 years. A recent customer who bought a pellet stove there said a warranty issue came up from a manufacturing defect, and Northern Lights worked with the factory to get a replacement unit. A 2025 customer new to the area said a pellet stove they thought needed a new part turned out to just need a cleaning. A 2024 customer said the store originally installed their stove with a pipe straight up a cathedral ceiling, that workers sent to clean the chimney pipe left without cleaning it, and that they had a chimney fire right before Christmas. That 2024 customer wrote that the company charged over $800 to move the stove and that the air intake was never reconnected. A 2026 customer said Mike told them he ordered a stove part well over 2 weeks earlier, and after 7-8 phone calls they were left with no wood heat at -25 below. A 2023 customer said a $6000 Regency fireplace insert from 2016 worked well for only 1 year and that emails can go months before a reply. The shop also sells bikes and ski gear. A recent customer said they bought a few bikes for the family there and often use its repair services. A 2025 customer said a bike brought in for a rear rotor and fork service came back with the front wheel, stem and fork in pieces after almost three weeks.
I purchased a pellet stove at Northern Lights last winter, and in the Spring a warranty issue came up due to a manufacturing defect. Northern Lights went above and beyond to help solve the problem, and ultimately worked with the factory to get a replacement unit. Although the shop is very busy, they always got back to me quickly through the process. They showed they are serious about great service during and after a sale, and I would absolutely work with them again, and would highly recommend them!
Great shop with fantastic customer service. The staff member working was super helpful in tracking down the right chain lube for my setup, and I scored an awesome deal on some One Way lobster gloves. Highly recommend!
Northern Lights is my go to for all things bike related :) I’ve had the pleasure of purchasing a few bikes for myself and the family here and often use their repair services. Mike is super knowledgeable and friendly , always willing to go the extra mile and make sure you get the results you’re looking for. Very honest and professional, never try to push extra sales, whether it’s an upgrade or a repair they’ve always steered me in the right direction. Thanks Northern Lights!
Mike was knowledgeable and very helpful in working with me in making my decision to buy a bike rack.
Scott was super helpful and an hour later we were out skiing in the woods
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1 change recorded — last scanned Oct 30, 2026.
