NW Pest Control

NW Pest Control is a Burlington, Massachusetts outfit that says it's been run by the same family since 1975, now in its third generation — a claim the Better Business Bureau's own file corroborates. It's a member of the Burlington Chamber of Commerce and says it covers dozens of towns across the Boston area, from Acton to Worcester. Homeowners here call for the recurring stuff: mice in the bait boxes, a wasp or ground-bee problem that turned up in the yard, the seasonal check-in rather than a one-off emergency. The numbers back up a long run: 133 Google ratings average 4.7 stars, and the BBB lists an A+ grade, even though the business has never sought accreditation. In the last six months, 19 new reviews came in with only two negative, and the pattern in the positive ones repeats itself — technicians who show up inside the promised window, answer questions on the spot, and get back to a customer fast if something's still active between visits. One reviewer who'd just left a national chain after repeated no-shows and a growing mouse problem said things had gone smoothly since switching over. A ground-bee infestation got singled out too, with a named technician, Ryan, credited for handling it directly. It hasn't been a spotless run lately. One customer said a technician left without treating the interior or spraying the perimeter after being told no one was home, pushing a routine visit to a reschedule despite a relationship with the company going back decades. Another said a technician showed up without the right tool to check a mouse trap. Neither is a pattern yet, but both are worth asking about if you're setting up an ongoing maintenance plan rather than a single treatment. For anyone dealing with an established rodent or insect problem who wants a company that's been working the same towns for fifty years, NW Pest Control is a well-documented, reasonable call — the volume and consistency of recent reviews carry more weight than either single complaint. Given the two recent misses, it's worth confirming the scope of a visit up front and asking for a prompt callback if a scheduled treatment doesn't happen as planned.