Omni Mechanical Services

Omni Mechanical Services is a heating and cooling company that a recent customer hired to install a new heat pump, condensing boiler and indirect tank, with a whole crew sent to do it in one day. A ctinsider.com page describes it as an HVAC company near Hartford serving residential and commercial customers. It holds 4.9 stars from 554 Google ratings, 4.6 from 79 on HomeAdvisor and 4.7 from 12 on Angi, and its BBB grade is A+. Tony and Zac expanded a customer's existing heat pump system by adding another head unit, then cleaned and maintained the other components. Keith came out to fix a pool heat pump and texted about 25 minutes before arriving, a customer wrote. Tom stopped by 45 minutes after a customer's call, diagnosed a propane regulator problem, and installed the part within a couple of days. Frankie and Steve installed a customer's direct water heater and removed the old one. A 2026 reviewer from a nonprofit animal rescue group said Omni installed a new heat pump system with new ductwork and three Energy Recovery Ventilators, a job that took an entire week. A recent customer who paid over $30,000 for new HVAC systems said the heat and the cooling did not engage properly season after season, that an additional fee came without notice after Tom, the owner, came out, and that permits for work done in 2022 were still open; that customer wrote they were filing complaints with State of Connecticut and local authorities. A recent customer who booked a Mitsubishi cleaning said the technician could not resolve a Wi-Fi adapter connection, no drop cloth was used on the hardwood floor, and no one followed up for several days. A 2024 customer said the heat went out the same evening a furnace was inspected and parts were replaced. A 2021 Angi customer said that after Omni worked on two furnaces at a three-family property, there was a new leak and both furnaces had to be replaced.