P Gagnon & Son

Very disappointed in these guys unfortunately. I've been receiving service for my furnace with them since I bought my house back in 2017. I've purchased oil from them for most of that time but there had been a couple hiccups and I have used another service for fill ups the last year. I called today to schedule a furnace service and was put on hold. Was then told there is no record of past services in the system for my address. Completely false. I read the dates of services from the record their techs have kept over years that is with the furnace (attached as proof). Was then told "I've been instructed to not provide you service because you haven't ordered oil." I said no problem, let's order oil too. Again was told "I've been instructed to not provide service". She was very short. I just need a yearly furnace service and have always trusted this business over the years as my go to for this. Happy to buy oil if that's what's needed and communicated this. What a bummer, apparently when they sold, it really did go down hill as many have said in the area.

I've been a customer of P. Gagnon & Son for 10 years and had a deeply frustrating experience that ultimately cost them my business entirely — for oil, propane, and equipment maintenance. In early June, I called to request a propane fill when my tank was at 32%. I was told, "No, you're fine, you're on auto delivery, we'll get to you when we get to you" — despite my explaining I'd rather pay for the fill now given how variable usage can be. It's a strange thing for a business to turn down paying customers wanting to give them money, but I let it go. The real issue came shortly after, when I reported that a gas line had come loose from the siding and was now running under a platform on my deck — a real safety concern, since it could easily be struck by a snow shovel or other equipment. The representative responded with confusion and hostility, repeatedly asking "what does a deck have to do with a gas line?" and "what do you want me to do about it?" I had to repeat the same explanation three times, met with silence and irritation each time. When it became clear she had no intention of scheduling a repair, I asked to switch companies and have my tank picked up. That was roughly five weeks ago. Since then, I've called weekly asking them to retrieve their tank from my yard — where it now sits, unused and increasingly unsightly — and filed a Better Business Bureau complaint. As of this writing (nearly two months later), the tank is still sitting in my yard, unaddressed. As a result, I moved my propane, oil, and all furnace/water heater maintenance to another provider — over $1,000 in business P. Gagnon & Son lost, seemingly because one representative refused to do her job on two separate occasions. I'd strongly encourage anyone considering this company to think carefully about the customer service they can expect if anything goes wrong.

Switch to me from automatic delivery to will call in the middle of the season and did not notify me I am filing a complaint with the state

We recently needed service on the furnace they installed in 2016. we were told that the part that was needed was obsolete which seemed odd for a furnace that is only 10 years old. turns out they sold us a furnace that while new, was 7 years hold, hence the obsolete part. They found a spare they had on hand and charged over $600.00 for it. Have been trying to get answers for over 2 months about the part and they never return calls.

i have had a service call now for more then 2 months i just don’t understand