Paradigm Windows

Have a broken window. Installer says he is a diamond dealer and i have a lifetime warranty and to call the manufacturer. Tried calling manufacturer . Cant get these guys on the phone even after leaving 3 messages . Then looked at all the Google reviews . I wish saw these before spending $13 grand

Been trying to reach them for a week about a window they installed. No return calls

Best vaue in the market segment.

Pretty sad customer service. I had the misfortune of having to deal with Frank, who has no business being a position of customer service. All I asked for was the name of the manufacturer of the screen doors Paradigm sold and provided to us, because I wanted to order the correct wheel, which fell apart after just over a year of use. He just ignored my repeated emails over something that should have taken him a couple of seconds to provide. Just pathetic!

I am extremely disappointed with the level of quality and service of this company. I am not one to just post bad reviews for a company based on a single instance, but I have been extremely patient through this process, and I have had enough. I purchased windows from this company a year ago, and during installation, a large window was not ordered correctly. They did the right thing and credited back a portion of the window. Then the sliding glass door handle was misordered, misshapen, and installed incorrectly 3 different times! To this day, I still have a handle that is upside down. I also have a screen door that does not lock! Then, about 5 months ago, I had an internal crack in one of my windows (seems to me like a manufacturing or installation flaw). It has taken 4 months for them to ship the wrong window! The level of communication and lack of attention is mind-blowing. I live in a neighborhood where all the houses are the same age as mine, and window replacements are common. I will not be recommending this company to any of my neighbors at this point.