Pauley Tree & Lawn Care Inc

Pauley Tree & Lawn Care is a New Canaan tree company that says it has been in business since 1975 and employs certified arborists. Its written reviews, on Angi and HomeAdvisor, run from 2006 to 2017. The detailed accounts are about trees and timing. In a November 2012 Angi review, a customer said that after Hurricane Sandy only Bruce Pauley responded among the several companies they called; the company sent an arborist, then got a crew to clear the driveway so a crane could reach the house and remove a tree from it. An April 2015 customer said they came back more than a year after an estimate and the company still honored the original price, removing the tree without damaging the surrounding plants. Another April 2015 customer said the crew spent several days pruning and cleaned up every bit of brush, and that the husband who balked at the quote came to think it was worth every penny. In 2011, a customer said the company saved a couple of ornamental trees they thought they would lose. Price and scheduling draw the complaints. A September 2014 customer said the cost was over twice the initial quote and their call about the bill was not returned. A November 2010 customer said it took a month after the estimate to get a tree planted and a pruning quote was much more expensive than others. A 2015 customer marked down communication and scheduling, a 2012 customer said they are less punctual than they'd like, and a 2006 customer called the price a little expensive. Angi and HomeAdvisor each show 4.8 stars from 18 ratings, and the BBB grade is A+.