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Penobscot Appliance Repair Inc describes itself as offering in-home appliance repair and maintenance in Brewer, Maine, with over 30 years of experience. The company's website lists a service area that includes Veazie, Orono, Hampden, Old Town and Winterport. A 2024 customer said the company fixed a dryer quickly at a reasonable price. A 2022 customer who called about a washer said the man they spoke to diagnosed the problem and explained that the part would be easy to replace on their own, advice the customer called free. A 2022 customer wrote that Ethan had serviced their washer and dryer several times. A 2021 customer said Ethan mounted a replacement dishwasher door plate's handle on top of the door's protective plastic, that repeated messages asking for a return visit went unanswered, and that the customer disputed the credit card charge. A 2021 customer said he fixed one thing but never came back to fix a washer that was waiting on parts, that five messages got no reply, and that Whirlpool sent someone else. A 2022 customer wrote that two to three months on, calls asking about an ETA for a part he said he ordered were not returned.
Friendly and professional! They were able to fix my dryer in record time at a reasonable price! Will definitely call them again if we need repairs!
I called and left a message about a problem with my washer. I had no idea what to ask about, the gentleman I spoke to knew exactly how to guide me. He asked me to explain the issue, and by the end had diagnosed the issue. On top if this, he explained that he could replace it for me, but that it would be easy to replace on my own. He then explained in further detail why he was almost certain of what the washer's problem was, making it even easier for me to understand what the issue was. They have earned my business going forward for any issues I may have. To give such advice for free is so generous. Much appreciated PAR.
It seems this guy is hit or miss and we’re unfortunately in the miss category. Initially was great, but now 2-3 months later he won’t return our calls asking about an ETA for the part he said he ordered. Will change this review if he finally gets back to us, but I’m not holding my breath.
We have used Ethan several times for services to our washer and dryer. He is alway very prompt, professional, kind, trustworthy, and very reasonably priced. We appreciate the service he provides and will recommend him over and over again!
I hired Penobscot Appliance Repair to replace a damaged dishwasher door plate. When Ethan did the job he did not remove the protective plastic coating from the door and mounted the handle on top of the plastic. I could not remove the plastic because the handle was on top of it. I repeatedly left messages asking them to return and remove the handle so we could take the plastic off of it. No one mans the phones and no one returned my messages. I had to resort to disputing the credit card charge with my CC company.
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2 changes recorded — last scanned Oct 30, 2026.
