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Tom's Appliance Service holds 4.7 stars from 26 Google ratings. A recent customer said Tom had their issue identified before he arrived, went right to work once he got to the home and resolved the problem, at costs they called very reasonable. A recent customer recommended him for diagnoses and repairs. A recent customer who hired the business to fix a 13 cubic foot upright freezer gave it one star, saying he put on the wrong start/stop relay piece and cut the cords that ran the freezer, leaving it worse than before. That customer said they were charged $80 and that he said he would price check a compressor. A 2025 customer said Tom's Appliance Service gets them in quickly, shows up on time and is clean and respectful of their space during the repair, and called him their go-to for appliance repair in the Bangor area. A 2024 customer said he fixed their dishwasher quickly. A 2023 customer said he responded within hours and saved a refrigerator's worth of groceries. A 2023 customer gave one star after a phone call about a fridge, saying he was rude and got frustrated and argumentative. A 2022 customer said he showed up on time to repair their washer, identified the problem immediately and had the part on hand. A 2021 customer said Tom identified a freezer issue over the phone and that his recommended solution worked. A 2021 customer said he fixed the stove on his first visit.
Great person to hire! Very respectful
Tom knows his stuff. Had our issue identified prior to arrival. After he got to my home, he went right to work and resolved our problem. Costs were very reasonable. I would recommend him without hesitation.
Tom is very knowledgeable, friendly, efficient with great customer service. Highly recommend him for diagnoses and repairs.
If I could give negative stars I would! I hired Tom’s repair to fix my 13 cubic foot upright freezer. He came over a few days later and he put the wrong start/stop relay piece on and then cut the cords that ran the freezer. So now the lights don’t come on and it doesn’t blow cold air at all! It is in worse shape then before he came! Now that he messed it up this far they can’t even fix it with the maines implied warranty! So NOW I have a giant paper weight and this guy charged me $80 to break my freezer beyond repair! and said he would price check a compressor. Wish I would have just paid the extra for the actual Frigidaire repair man from the start!
Tom was very knowlegeable and accomodating and goes the extra mile.I would definitely recommend him!
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2 changes recorded — last scanned Oct 30, 2026.