Philbrick's Generators

Philbrick's Generators is a Brentwood standby-generator company that installs, maintains and repairs home backup units. The company says it has been in business 65 years, and its website offers financing for new generator installation. On Google it holds 4.9 stars from 727 ratings. One recent customer had been told by another company to replace an 8-year-old generator that sounded rough; Philbrick's came on time, fixed it within a half hour and charged a reasonable price. A customer whose generator would click and not run said they found the issue quite fast. On a recent maintenance call, the technician offered to place a few mothballs inside the generator to ward off mice before closing it up. A recent customer who has had the unit serviced since 2018 wrote that Shane arrived within 2 hours of a 2023 emergency call and repaired it in less than an hour. A recent reviewer said the company pro-rated the hourly rate instead of charging for a full hour. A 2026 customer said the unit had to be removed and taken back to the shop for repairs, a full report of the problems and parts was emailed the next day, and Josh the owner called back to answer questions. A 2025 customer said Ben and Shane diagnosed a fried stator, ordered the parts, and came back in freezing cold and snow once Kohler sent them. A 2025 customer said Josh and Hunter completed the job at the quoted price, which was a lot less than other quotes they had received. A 2024 customer said the new generator is quiet and powers essentially the entire house. A 2026 customer gave one star over troubleshooting on an older Generac, saying the technician had to be coached through the process by a manager over the phone and that follow-up was poor. A 2025 customer said they never knew whether the tech came, because he left no note of what he fixed.