Pinnick Construction & Associates, LLC

Seventeen years in business, an A+ from the Better Business Bureau, and not one customer review anywhere. Pinnick Construction & Associates works out of 23 McDonnell Drive in Randolph, with a second Massachusetts address at 1787 Lakeview Avenue in Dracut, and it is a small operation: BBB lists two employees, with Zachary Pinnick as manager and Daniel Pinnick as estimator. What it takes on is unusually wide for a two-person outfit. Its own service list runs from new construction, additions and decks through masonry, carpentry, siding, windows, flooring, kitchen and bathroom remodeling, painting and landscaping, and on into historical restoration and construction management. That is a general contractor in the full sense rather than a specialist, and the historic-restoration line is the one that stands out from the rest. The BBB file was opened on 1 January 2009 and gives the same date as the business start, so the seventeen-year figure is the bureau's own. The A+ grade is worth reading precisely: it is the bureau's top mark, and it was earned without the business paying for accreditation, since the profile states plainly that it is not BBB accredited. The thing to settle before signing anything is the registration. A direct check of the Massachusetts registry returns home improvement contractor registration #171021 in the name PINNICK CONSTRUCTION&ASSOCIATES LLC, and it has expired. Massachusetts requires a current HIC registration for most residential remodeling work, so ask for the renewed number in writing. Beyond that, there is simply no public account of the work. BBB publishes no customer reviews, no star rating and no complaint count, and the only other trace of the company on the open web is a former employee's own résumé listing a welding job at Pinnick Construction in Randolph between May 2009 and September 2011 — a sign the company has been around that long, and nothing at all about how it treats homeowners. If you want a small Randolph general contractor with a long trading history and an unusually broad build list — including historic restoration, which few small shops advertise — this is worth a call. Confirm the HIC registration is current, ask for proof of general liability and workers' compensation cover, and ask for two or three recent local addresses you can go and look at, because with nothing written anywhere your own eyes are the only reference on offer.