Preferred Air Systems, Inc.

I would highly recommend this company! Everyone is super friendly and professional. I like that they are a family owned company who really care about their customers.

I’ve dealt with a lot of home service providers, but this company is hands down the worst experience I’ve had. I hired them to install my entire system. I had an issue with incorrect installation that was thankfully caught by another vendor - it could have led to a leak from my attic. My HVAC stopped working in the middle of the summer. I had to beg and plead to get someone out to look at it. I was even told to "go find another company" at some point in the process. When they finally arrived, their work left my system not functioning at all after they left. They still charged me as if everything were fine. When I tried to resolve the issue, I couldn’t get anyone on the phone — calls go unanswered, voicemails go nowhere, and you’re lucky to get an email weeks later. Their billing practices are misleading at best and borderline deceptive — they demanded payment for defective service, ignored my requests for resolution, and even threatened collections while the issue was still in active dispute. That’s not how an honest or reputable business operates. The lack of professionalism, transparency, and customer care is astounding. If you value high quality work, integrity, communication, or basic accountability, look elsewhere. I ended up paying just to make them go away, but this is absolutely the last time I will ever do business with them — and I’ll make sure others know what to expect before they do. The company also has never apologized. Instead they decided to post a clearly fictitious response to my review. I was never anything but professional and polite to their staff. I have literally never written a Google review before. That is just how bad they were.

Great overall service

I was so happy that the technician, Barry, repaired the flex vent that was pulled out and was forcing heat into the garage instead of the family room up above. Marie, the service coordinator, was so helpful in getting me the help I needed as quickly as she possibly could. It turned out that she found a spot within a few days, which was amazing!! I will definitely recommend them to anyone needing any heating or cooling or vent help.