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Quality Craft Home Enhancements is a New London remodeling and repair business with 4.9 stars from 51 ratings on Google. The company says it works in New London and the surrounding area, naming towns such as Waterford, Groton, Norwich, Old Lyme, Colchester and Essex, and claims over 10 years of combined experience. Its Connecticut home improvement contractor registration, HIC.0699388, is active on the state registry. A recent customer needed a TV mounted on short notice and said Alejandro got everything set up in no time. A recent customer had two ceiling fans installed on short notice, got a text update before arrival and received a video of the completed job. A recent customer said Alejandro installed their shower door. A recent customer said the business installed a new medicine cabinet as scheduled and without issues, and a recent customer wrote that the work "saved my deck for another half century." A 2025 customer said Alejandro and Charlie worked on a basement bathroom for their mother, ran into an issue with the sizing of pipes a previous homeowner installed, changed those out and still met the deadline. In a 2025 review, a customer said Alejandro evaluated door rails that kept sticking, found it was a flooring issue, did not try to upsell a new door, and fixed a second door that was not part of the original request. A 2025 customer said Charlie and crew drywalled a project at their house, with a quick estimate and cleanup. A 2025 customer said Alejandro replaced a bathroom vanity, medicine cabinet and toilet. A 2026 customer said he came early and set up a washer and dryer that Home Depot had sold them and refused to hook up, in less than 30 minutes. A recent customer said their basement and bathroom remodel came to a halt over city permitting, which the business had assured them it could handle. That customer said the business repeatedly left a messy job site, broke a shower door they had wanted to reuse, left the tiling half done, did not respond to multiple calls and texts, and said it could not get back to them until April.
Very unhappy with this company. After paying them a rather large sum of money, our basement and bathroom remodel has come to a halt because they don’t know how or just don’t have the desire to work with the city for permitting. Something they assured us from the beginning they could handle. They’ve left a messy job site repeatedly with no real attempt to clean up behind themselves. They also broke our shower door when removing it, even though we told them we wanted to reuse it so now we have to buy a new one. Getting them to come do the work in the bathroom was like pulling teeth. They were very slow with the tiling, and left it half done. They haven’t responded to multiple phone calls and texts. Lied to us about what they were going to do, and just told us now they won’t be able to get back to us until April! I honestly think this job was too much for them to handle, but they didn’t tell us that from the beginning. If you have a small handyman type job, they’re probably capable. But not for anything bigger. They obviously decided they don’t want this job. We’ll find someone else who is hopefully more honest and reliable. I do not recommend this company. There are too many other options. Do your due diligence and look around. Buyer beware!
Service was amazing, job was fast and efficient
Did exactly as described, professional work and saved my deck for another half century.
Great communication, fair pricing and cleaned up after themselves.
Needed a TV mounted short notice and they were super accommodating. Alejandro got everything set up in no time and was very professional and knowledgeable
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1 change recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Quality Craft Home Enhancements LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$21,600 – $32,900
Typical remodeling project around $27,300
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