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Nick the Plumber
500 dollars returned under the quote3.7
Verified record
In a 2014 review, a customer who thought their heating and hot water boiler needed replacing said Eddie repaired the existing system instead, saving them about $5000. That 2014 customer said they called on a Saturday, got an estimate that same afternoon, and had the work finished by Monday evening. A 2014 customer said Ed gave an estimate on a project other plumbers wouldn't touch, then a crew of guys installed a new oil boiler and electrical panel over a few days and left the house spotless. A 2014 customer said the company installed a gas conversion burner on their boiler, finishing on the Tuesday after a weekend call. In 2014, a customer said Ed came to their condo and installed a new water heater the same day. A 2014 customer said Ralph and Jesse removed a one-quarter full fuel oil tank from the basement with minimal mess and odor. A 2014 customer said Eddie came on a Saturday and took apart and cleaned a leaking faucet fixture instead of replacing it. A 2015 customer said there were over a dozen significant errors in the forced hot water heating system and bathroom plumbing replacement work, listing slow leaks, improper fittings and wiring problems, and said another plumber and city inspectors got involved. A 2015 customer said the project was severely underbid, ran almost three times over the estimate and was still not complete, and that replacement tile came back in the wrong size and a different color. A 2014 customer said a point-of-use water heater was installed to serve six sinks when they expected an electric on-demand unit, that it did not provide hot water as it should, and that he did not return phone calls. A 2014 customer said the job took much longer than they were told and a wiring error had to be redone by the owner. On HomeAdvisor and Angi, the company carries 4.5 stars from 36 ratings.
Very friendly. Told us up front what would be done and did fantastic work. Highly recommend calling them
Severely underbid the project to get the work, then over ran the estimate by almost 3x, without the project being complete. I complained and they cut the labor amount, but the project is still not complete. They pulled up the tile reassuring me they could find replacement. Instead of 8x8, they brought 6x6, they exchanged it for new tile, but it was 8x6 and a different color. I will not be inviting them back to finish the project.
I always use RI Rooter because they do excellent work. Eddie tells you what is wrong and whats need to be done and then fixes it.
Very courteous
Here's the bottom line. Eddie, the owner of the company, is not a licensed plumber. The license number he uses belongs to another guy, who is listed as a co-owner in the business but is usually not the one doing the plumbing work. Eddie was very personable and convincing, and the boiler he installed looked great, but as it turned out there were over a dozen significant errors with the forced hot water heating system and bathroom plumbing replacement work they did. If the additional renovations I hired them for had not gone terribly wrong, resulting in another plumber and the city inspectors getting involved, most of these problems would have been buried behind walls and under floors. It could have been months or even years before they were revealed. This is probably why there are so many positive reviews. Slow leaks, improper fittings, wiring problems, uninsulated lines run through cold zones, etc. I suppose I am lucky that water started pouring through the ceiling from a leaking shower valve and into the basement from a backed up frozen condensate line. I got a mess, but this could have just as easily been a huge safety issue if it was the gas lines leaking and not just water. I rely heavily on reviews for many decisions, and of course the one or two people who post bad reviews for a highly rated business or product always sound like a crackpots. I thought about how to handle this for a long time, but I would not want anyone else to have to go through this and it was because of the home advisor reviews I let this mess go on so long when I should have been more wary. If you don't believe me, please consider calling the state licensing board to confirm. Also ask to see an insurance certificate, and call the company to confirm that it is current, as I will be doing from now on.Show
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1 change recorded — last scanned Oct 6, 2026.
Typical Greater Providence range for this kind of work, from regional averages — not a quote from R.I. Rooter + Plumbing, Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
500 dollars returned under the quote3.7
