Renewal by Andersen of Boston

Renewal by Andersen of Boston has two very different reputations depending on where you look. On Google, it holds a 4.8-star average across 3,770 ratings, and reviewers keep singling out named installation crews for careful, clean work. On Reddit, across half a dozen Massachusetts, New Hampshire and Boston-area communities dating back to at least 2018, commenters keep telling neighbors to avoid the company entirely, calling the sales process high-pressure and the pricing a rip-off. The company is a Northborough-based division that installs custom replacement windows and doors under Andersen's dedicated replacement brand. Its Massachusetts home improvement contractor registration is active, and it has held BBB accreditation with an A+ grade since 2004. Recent Google reviews describe crews who tarp floors, cover furniture in plastic, and explain each step as they go — a July 2026 review credited Greg and his team for a clean multi-day install of several windows and doors, and other 2026 reviews name specific crews for meticulous, squared, well-sealed work. Several reviewers say the finished windows noticeably cut street noise and drafts. The sales experience is where Google and Reddit tell different stories. Reddit threads spanning 2018 through 2026 repeatedly describe the same pattern: an inflated initial quote, a same-day 'limited time' discount meant to push a signature, and a price commenters say runs well above competitors like Window World, NewPro, Pella or a local carpentry contractor for comparable work. Several commenters call the company a scam outright, though not everyone agrees on the product itself — in a 2025 post, one homeowner who hired the company said the Fibrex frame material has held up well and called the higher price worth it for the warranty. A couple of recent Google reviews echo real friction on the install side too: a July 2026 two-star review described a replacement door whose frame developed an opening problem after installation, and another two-star review from that month described logistical confusion that brought more crew members through the home than expected, even while praising the finished work. Anyone considering Renewal by Andersen of Boston should get at least one comparison quote before signing anything, ask exactly what a 'limited time' discount really means, and confirm in writing what happens if a defect shows up after installation — the gap here isn't about whether the finished windows are good, it's about the price and the pressure to sign fast.