Renewal by Andersen of Boston

Search Massachusetts subreddits for window replacement advice and one name comes up over and over as a warning: Renewal by Andersen. Years of threads describe high-pressure sales visits and quotes with discounts that expire the same day, with commenters steering homeowners toward Pella, Marvin, NewPro, or a local carpentry contractor instead. The company is a regional retailer of the national Renewal by Andersen network, founded in Minnesota in 1995 as Andersen Corporation's replacement-window division, and its Massachusetts home improvement contractor registration is active. The people who actually hired them tell a more mixed story. On Google, where the business holds 4.8 stars from 3,770 ratings, recent reviewers describe crews laying down tarps, covering furniture in plastic, and working late into the night to finish on schedule; one 2026 review described a crew that uncovered unexpected rot mid-project, explained it clearly, and fixed it. The complaints that do surface tend to split into two kinds. Several Reddit commenters describe the sales process itself as the problem — steep initial quotes, pressure to sign before a discount "expires," and one 2026 comment even alleging framing work went in around existing lead-painted frames rather than replacing them, though that account wasn't corroborated elsewhere. Separately, two 2026 Google reviews described real installation letdowns: one customer dealt with far more crew turnover than expected because of logistical issues, another had a new front door that wouldn't close properly months after installation. This is a case where the sales conversation and the finished job can be very different experiences — get quotes from at least one or two other window companies before committing, and don't let a same-day discount rush the decision. If the crew and product are what you're after, the installation reviews suggest the actual work is usually solid once the contract is signed.