Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup holds a 4.7-star average from 721 Google ratings. The company's site lists emergency plumbing, water heaters, leaks, sump pumps, excavation and pipes, says it offers 24/7 emergency service and has been in business 91 years, and names a service area that runs from Waterbury and Naugatuck to New Haven, Hartford, Danbury and New London. A recent customer said Oneil cleared a sewer line where other plumbers failed and laid out a number of options. A recent customer said Richard was efficient using a snake to open the sewer. Jon worked on a clogged basement pipe, shared everything he was doing and recommended future repairs, a recent customer wrote. A recent customer with a leaking refrigerator line said it was replaced in a timely fashion, and a recent customer said O'Neil kept them updated every step of the way. In a 2025 review, a customer said they called on a Friday afternoon about a broken pump; the plumber arrived on time for a Saturday morning appointment, diagnosed the problem, and the new pump was installed Monday morning because the supply house stayed open only in the morning. A 2024 customer said a broken sewage injector pump was replaced the same day, with the pricing explained up front. In a 2023 review, a customer said Fernando helped file a claim after major flooding and worked with the adjuster, and that Christian and Ethan organized the salvageable items. Price is where things go wrong for some. A recent customer was quoted $1,000 to replace a garbage disposer and paid a $99 visit fee for nothing. A recent customer paid $700 for what they called 15 minutes of work. A recent customer was charged $785 for a toilet install after the technician said the new toilet kept leaking from the tank and he could not fix it. A 2026 customer said a main drain the technician called cleared backed up within 12 hours, after paying $1,000. Scheduling has slipped too. A recent customer got a 7:28 a.m. call cancelling an appointment and said the representative could not offer a reasonable solution. A 2024 customer said dispatch gave the technician a wrong address, and he arrived about 3:00 for a 10-to-2 window.