S & S Overhead Door Company

S & S Overhead Door Company works out of 124 Farnum Road in Waltham and does one thing: garage doors and openers. Customers describe a small, owner-led operation — Justin is named in review after review, usually arriving himself with one assistant — handling repairs, spring and cable replacements, opener installs and full door replacements across the western suburbs. The track record is unusually deep and unusually consistent: 82 reviews on file from 2021 through August 2026, with a Google average of 5 stars across 108 ratings and 35 reviews in the last six months alone, none of them negative. Reviewers keep circling the same three things — speed, communication, and price. A June 2026 customer wrote that Justin texts to confirm the appointment and again when he is on his way, diagnosed the problem immediately, and showed her the broken spring. An April 2026 customer got a same-day slot and said it was the third time they had used the company. A January 2026 reviewer described easy online scheduling, plenty of available times, text updates, and an on-time arrival. Pricing comes up as often as speed, and always favourably. A June 2026 customer said the opener and related equipment went in inside an hour and the final bill stuck to the original quote. An April 2026 reviewer wrote there were "no games with pricing". A March 2024 homeowner had been quoted a full door-and-motor replacement by another company after a three-minute look, sought a second opinion from S&S, and came away glad. An August 2023 caller reached Justin about an hour after a Tuesday-morning call and had a broken cable and roller replaced fifteen minutes later. The willingness to chase small, awkward jobs is a recurring theme. A 2023 reviewer with an old LiftMaster needing a specific belt said a dozen companies would not track down the part and S&S did. A 2025 customer had a door fixed while out of town, coordinated entirely by voicemail. Another described a repair completed during a snowstorm. Several reviewers have been with the company for years, one saying "decades", and one calls it a good example of family owned and operated. What to know before you call: the record here is almost entirely repair and replacement of residential garage doors and openers — nothing in it speaks to commercial work, custom fabrication, or anything outside that trade. There is also no dissenting voice on file, so the usual reassurance of seeing how a company handles a complaint is not available; ask for the price in writing up front, as most reviewers say they got, and confirm the specific opener or door model and warranty before the work is scheduled.