S J Tree Landscaping and Snow Removal Corp

S J Tree — most people call it S&J — has built an enormous, mostly glowing record for tree work around Randolph: 4.6 stars across 66 Google ratings, and a specific name, Anderson, shows up dozens of times as the crew lead customers credit by name. But dig into the negative reviews and a real pattern shows up too: this is a company whose scheduling and follow-through have let some customers down, sometimes badly. The tree work itself gets consistently strong, specific praise across years. Multiple 2024 reviews describe Anderson and his crew removing large, hazardous trees and grinding stumps efficiently and at fair prices — one customer paid $1,000 including stump grinding for a difficult overhanging tree removal, another had 11 stumps ground down flawlessly, and a September 2025 review described the crew topping trees for a solar installation at the best of several quotes. A February 2025 review described calling about a tree that had fallen into the street and having it removed and the stump ground out within minutes of the call. Reviewers across 2023, 2024, and 2025 repeatedly describe the crew as punctual, careful with cleanup, and reasonably priced for what is often dangerous work. But the same written record shows a recurring problem: not showing up. A June 2024 review said the company never showed for a scheduled quote appointment. Another from the same month described agreeing by email to a stump-grinding job that the company then never scheduled or followed up on despite calls and voicemails. A 2023 review described a confusing, unresolved back-and-forth trying to get a residential snow-plowing quote. Separately, a 2024 review described a tree removal that destroyed the customer's grass; the owner visited and promised to come back and fix it within a couple of weeks but, as of the review, had not. And a June 2026 review complained about a company truck being driven dangerously slowly in a single lane, holding up traffic for miles. One older review, from 2022, described asking for a tree to be trimmed and having it cut down instead. This looks like a genuinely skilled tree crew for removal and stump grinding when the scheduling goes right — the specific, repeated praise for Anderson's team is real — but the pattern of no-shows and unresolved follow-through shows up often enough across several years that it's worth getting everything in writing and confirming the appointment the day before.