SERVPRO of Old Saybrook

SERVPRO of Old Saybrook says it specializes in water and fire damage, storm and mold remediation, and its website lists a service area running from Old Saybrook and Old Lyme to Clinton, Killingworth and Madison. The site also claims 59 years in business. On Google it holds 5 stars from 205 ratings, and its BBB grade is A+. A recent Google customer said Imelda and Ivan were at the house within 2 hours of the reported emergency. After a water leak, a recent customer said Servpro arrived within 2 hours, cleaned everything and went to work drying and then removing the damage. Water damage in one ceiling brought Asim and Alberto for remediation and demolition; that customer said they finished under the estimated time and cleaned up so well that only the removed sheetrock showed any demolition had happened. For a flooded finished basement, a recent customer said Jose Rivera and his team got them back to new in a short amount of time. Veronica and Elizabeth did a follow-up clean-up after a small fire, and that customer said that when some sealed vents would not come off the wall, they found a way around it to clean inside them. A 2026 customer said Jose P and Freddy came to mitigate a partial ceiling collapse in a main bathroom due to snowstorms, left the home spotless at the end of the day, and that ServPro was helpful in working with the insurance company. A 2026 customer described a plumbing-related flood: Jose inspected in the morning and explained the damage he found, and by 3pm the same day Rosie and Elizabeth had placed the remediation equipment. After a major flood, a 2026 customer said the mitigation team was led by Jose Rivera and the reconstruction team by Sebastian Garcia. In a 2025 review, a customer whose shower flooded into the kitchen said Cesar, Alberto and Gino removed cabinets, demoed a shower stall and opened up the ceiling, cleaning up after each day. A 2025 customer said mold remediation after concealed water damage in the basement left no hint of the musty smell. A 2024 customer said SERVPRO came within 2 hours of the call after a washer flood, documented the damage, and had fans and a dehumidifier installed an hour later. A recent customer said that at one stage they had 18 high-powered fans and dehumidifiers for 7 days, noisy but they got the job done, and that the cellar rooms still had to be reconstructed.