Strogen's Service Experts

Strogen's Service Experts is a Somersworth, NH heating and cooling contractor with an unusually deep public review record — 686 reviews on Google since 2021, averaging 4.7 stars, with 52 more added in just the last six months. The bulk of that record describes routine furnace, AC, mini-split, and oil-burner service calls handled by a roster of named technicians customers ask for by name — Chris Gale, Brittany/Brittney, Henry Jeffries, Kyle, Ted, and others come up again and again, praised for explaining the work in plain terms, showing up when promised, and troubleshooting patiently. One reviewer's dog reportedly loves a particular technician; another describes four years of membership visits that keep getting better. Reviewers also credit the company for same-day emergency response — one describes a technician arriving within about an hour when the air conditioning quit on a hot day — and for water heater installs and repairs alongside its core heating and cooling work. Set against that volume, a real minority pattern of complaints shows up too, and two of the most pointed are recent. An August 2026 review says the company "isn't the same" since it changed its name, describing a $199 charge for a visit where the reviewer says the technician didn't complete the work. Another review from the same week describes an HVAC maintenance appointment, booked months in advance, that was cancelled for "over scheduling" with instructions to call back the following year. Older reviews describe similar accountability gaps: one from January 2023 says the company wouldn't return to fix a leaking oil line it had installed, telling the customer to call the oil delivery company instead; another from December 2021 says the company booked an appointment for duct work, then told the customer on arrival that it doesn't do duct work at all. A 2025 review separately describes a booked appointment for a Maine address that was cancelled the day of, with the reviewer noting the company still listed Maine as serviceable online afterward. One fact worth knowing plainly: the company's New Hampshire HVAC business license, checked directly against the state registry, currently shows as expired. Taken together, this is a large, well-established company where the great majority of recent, specific reviews describe attentive, knowledgeable technicians and responsive service — but a real thread of scheduling reliability and accountability complaints runs through the record across several years, sharpened by a couple of recent reviews describing a decline since a rebrand. Worth confirming current licensing status directly and getting firm scheduling commitments in writing, especially for appointments booked well in advance.