Superior Window & Doors is a window and door company in Sudbury, MA. Its website says it works with homeowners and business owners in the Sudbury area, and it offers free estimates.
In a recent Google review, a customer wrote that they paid over $30,000 as a 50% down payment in September 2025 and were promised a start before Thanksgiving, then got excuses about shipment delays and sickness until March 2026, when he stopped responding to calls and emails. That customer has hired a lawyer and contacted the police department. In another recent review, a customer wrote that he took a deposit of nearly $40,000 in November and never did any work, and that seven months later he has stopped responding to calls, emails and text messages; that customer has retained a lawyer.
In a 2026 review, a customer wrote that Fran took an $8000+ deposit in June 2025, did some of the work and never returned, left debris, and never ordered the windows.
In 2024, a customer wrote that Francis Tambolleo took a $1,828.20 deposit on November 14, 2023, then said he broke the window and could not install it on the agreed date, and offered a total refund; after repeated attempts to contact him to collect the money, that customer filed with the small claims court in Framingham. In another 2024 review, a customer wrote that they paid a 50% deposit in August 2023 to have windows replaced, that Francis did no work, and that he agreed in writing on November 7 to refund the deposit. That customer said the Better Business Bureau told them Francis and his business refused to reply to their complaint.
The business holds a D- grade from the Better Business Bureau, with 2 complaints on file.
In 2025, Francis replaced a garage window whose glass had been broken by a tennis ball, measuring on a Tuesday and coming back Friday to replace it, at what the customer called a reasonable price. Also in 2025, Fran replaced windows on a customer's house, working on options so the end look matched the originals and the style of the house; that customer called the pricing transparent, competitive and consistent, and said the house was much more energy efficient. Another 2025 review says they replaced 10 windows.
In 2022, a Framingham customer who did Anderson windows with them said their heating costs came way down, and that he took care of some window rot and cleaned up after the work. In another 2022 review, a customer said they hired the company to install new storm doors and that the work was prompt and fast.
