Terminix

Called made an appointment was given a 4 hour window. After no one showed up during the window I called customer service they said there’s nothing they can do. They still have a hold on my credit card. Don’t waste your time.

Always have excellent service with Terminix. David Minion is my service tech and he does an excellent job. Polite and professional.

Definitely go directly with a local contractor if you have any choice. Terminix is only a fee-extracting middle-man designed to insulate their contractors from any accountability. This company has irresponsible billing bordering on scams. We got a quote for a service - then exchanged emails and phone calls with the sales rep that day - and agreed to a modified service with a 2500$ reduced price. We asked for a new contract - and was told it would be delivered the day of the work. On the day of the work they did not deliver a new contract - performed the work agreed upon for the reduced price - and charged the full amount (2500$ more than we agreed to). When we saw the charge - we contacted the sales rep several times over phone/e-mail and were either ignored or given a 1 word response. We called the central office several times - provided email documentation of the agreed upon price - and each time told our issue would be "escalated" - while not being permitted to speak to a supervisor or given the contact details of the managers/contractors who performed the work. Turns out they have a policy that strictly forbids them from providing the contact details of the company/contractors who perform the work on your home to discuss any issues. Ultimately after being ignored for 6 weeks we had to contest the charge with our credit card company. Terrible experience - incompetent billing / customer service that is bordering on fraudulent business practices.

Brandon is great Very thorough and resolves any issues Highly recommend

Brandon always gives his best. He’s a very knowledgeable and efficient service technician and always pleasant to deal with. He responds to and takes care of any issues that I have in reasonable time. I highly rate him as a person and service rep.