The Chimney Chap & South Shore Fireplace

I bought a really nice regency gas fireplace from South Shore Fireplace and couldn't have been happier with the way they treated me and completed the installation. They were the most attentive and considerate companies I approached which is why I went with them. We couldn't get the time of day from other fireplace stores. These guys were right on the ball from the start. Spent a lot of time going over the different stoves and options that go with them all. The installation was scheduled and went very well. Installers were very thorough and clean. This was a complete installation, needed the chimney as well as the stove. Everything was done perfectly and I couldn't be happier. Recently, the stove I picked had a recall and I was informed and updated by Scott as soon as he had news. This actually went on for a couple of months but Scott would contact me every couple of weeks and let me know what was going on. When the replacement part came in, they scheduled the work IMMEDIATELY and I met Jon, one of the senior techs and installers. Jon was on time, meticulous and thorough. Very clean and organized as you would expect a master craftsman to be. The repair went very well and made my stove run better than ever before. When your happy with a job someone does for you, you hardly ever write a review but something turns sour, people can't write one quick enough. When I need something done, I go online and read all the awful reviews of probably great companies so I do not hire them. This review is for all of you that are like me and come here to get the low down on a business. Do not hesitate to go with South Shore Fireplace. It is very hard to find craftsman who really care about what they do and also so nice to deal with. South Shore Fireplace will be my go to guys for the rest of my life. Love you guys - job well done and sincere thank you for your continued support throughout the years.

Chimney Chap did an excellent job replacing the termination cap on my Vermont Castings gas stove at a reasonable cost. The two technicians who performed the work were very professional and worked hard to overcome some unforeseen installation difficulties. From my initial e-mail to the installation of the cap, Chimney Chap was very responsive. Meanwhile, some other companies I contacted were unresponsive and less interested in performing a small installation project. I will surely contact Chimney Chap, Inc. in the future if I experience any problems with my gas stove.

Showed up at agreed dates/times. Provided video of the before/after

Excellent. Super professional, super responsive. Will definitely hire again.

The repair was successful.