The Furies Cleaning Service of Cape Cod

The Furies Cleaning Service of Cape Cod is a Wellfleet-based house cleaning and vacation-rental linen company with roots that go back to 1979, when Sarah Paine Curley founded it before taking on the Furies name in 1991. Ownership passed to Steven and Jean Lam in 2016 and then to current owner Warren Cross in 2022. Today it covers residential and commercial cleaning, changeover and move-out cleanings between summer rentals, carpet and upholstery steam cleaning, window washing, and linen rental and laundering across the Outer Cape from Provincetown to Harwich. Eighteen Google reviews from 2022 through early 2025 tell two different stories depending on when you look. A run of reviews from January 2025 is largely glowing — reviewers call the crews thorough, reliable and friendly, and describe using them for years of seasonal changeover cleanings between guests. One long-time customer said the house 'sparkles' after each visit. But several sharper complaints show up too, mostly clustered in 2022 through 2024. In a 2023 review, a customer described calling seven times to schedule a steam cleaning, with three no-shows and no follow-up; another 2023 review described a linen order delayed three days, difficulty reaching anyone by phone, and a promised discount that never came through. A 2024 review described emails and online quote requests going unanswered entirely. Even one of the more recent, otherwise positive January 2025 reviews noted missing the consistency of staff and scheduling that had been reliable in years past. The company's BBB page shows an A+ grade, but that same page notes no customer reviews or complaints on file — worth knowing given how differently the Google reviews read. Confirm scheduling and get commitments in writing, especially for time-sensitive jobs like a rental changeover or a steam-cleaning appointment; the seasonal changeover cleaning looks like the safer, better-tested bet than a one-off service like carpet cleaning or linen delivery.