The Generator Guys, LLC

Don't bother. They say they do site visits on Fridays, only. I challenged that and Adam did show up on a Tuesday, I think. Didn't hear back from him for over a month and that was only because I called him back after I had another company under contract.

Adam was great to work with. He took the time to explain things. They are very busy and visit certain towns on certain weeks. In the end he got me taken care of. Thank you!

I got a call from Adam last Sunday to schedule an appointment for an estimate on Friday at 2 PM. He left a voicemail. He picked the day and time. I was at work so I returned his call the next morning and set up the appointment. Got text and email reminders this morning. Waited all afternoon - no show, no call. Texted him near five o'clock to ask what happened. He said he had emergencies and forgot to call. I texted after almost three hours of waiting as I was told texting was preferred over calling. We understand emergencies come first. All it took was a call. We need a company that we can trust for something as important and expensive as a whole house generator. Unfortunately, I wouldn't trust your company to help when really needed. I did reach out before posting publicly.

Adam and his team are great. The technician Doug, went above and beyond to help my mother with the generator when I was unavailable. She specifically asked me to make sure he was recognized. Southbury-based company that does exceptional work. Thank you Doug and Adam.

The Generator Guys provide semi-annual maintenance of my generator. They are consummate professionals! You will not find better. They respond immediately to inquiries and resolve issues in a flash. Their business runs as smoothly as my generator!