TMS Cleaning Services LLC

Three cleaners, 800 square feet and an unfinished basement, seven hours. That is a landlord in February 2026 describing what TMS did to a rental their tenants had wrecked — including a cat-urine-soaked carpet they got as far as anyone could. It is the shape of most of what people hire this Worcester company for: not a light tidy, but the job that looks beyond saving. TMS Cleaning Services has been going since 2013 on the Better Business Bureau's record, which grades it A+ and lists Taciso Santos as owner, the same name MassLive used when it described him in May 2024. Google carries 4.8 stars across 357 ratings, and the written reviews run from 2021 to this month. Speed on short notice is the thread. One customer called the Tuesday before Thanksgiving 2025 and had three cleaners the next day on an after-hours call. Another got a crew for a deep clean at short notice and singled out how simple the scheduling was. There is also a second business hiding in the reviews: in May 2025 a homeowner whose basement sump pumps failed in torrential rain picked TMS off a list of water-mitigation services, and describes water pumped out, dehumidifiers and fans set up, and a crew member returning daily until the newly-laid wood floors were safe. Carpets, rugs and windows are steady work too — two wool rugs after "dog problems", a steam clean where the crew vacuumed first, windows done by a technician reviewers name. Regulars name their cleaners: Nadia and Carol, Raquel and Raiane, Camila, Flavio on the carpets and windows. Three things to weigh before booking. The most serious is a September 2025 one-star review whose author writes that after a disappointing deep clean, "Owner informed me I could have a refund if I remove my negative review", and that the same owner runs a second cleaning company they had fired in 2022. That is one customer's account, uncorroborated elsewhere in what is public, but it is an allegation about the reviews themselves, so read it before you weigh the rest of them. Less dramatic: in June 2026 a customer waited almost a week to get cleaned rugs back and put it down to poor communication and bungled coordination, and a December 2025 reviewer left one star with only the words "Very bad job". Against that, when a semi-annual deep clean missed something in October 2025, the customer says the crew came back the same day. For a move-out, a post-renovation clean, or a house that has got away from you, this is an outfit built for that kind of work. Agree the scope in writing, and walk the job with them before they leave.