True Home Improvements

True Home Improvements is Paul True's general contracting business in Cambridge, and its Massachusetts home improvement contractor registration — number 156555, held by True Home Improvements LLC — is active in the state registry. Its Better Business Bureau profile puts the start date at 2008, lists four employees under construction services, and carries no rating at all: BBB says it does not have enough information to issue one. BuildZoom lists the business at the Fayerweather Street address under Paul True's name with a score of 90 and states it holds a home improvement contractor license, without publishing a number. What is out there beyond that is word of mouth from Cambridge, and it cuts both ways. In August 2023 a resident described leaning on the same general contractor for nearly everything — not the cheapest option, they wrote, but better work than the alternatives and far quicker, with tradespeople in every trade able to come by within a couple of days. In December 2023 a neighbor mentioned that Paul True's roofer had just done a patch for them. In that same December 2023 thread, another Cambridge resident pushed back hard: not a fan of Paul True, saying the roofer sent for their patch job was his brother and that they were charged extra at the last minute for a ladder. That is a specific complaint about both billing and who actually turns up to do the work, and it is the sharpest thing said about the company publicly. No customer reviews are published on either directory — BuildZoom records none and BBB shows none — so neither account has anything to be weighed against. If you are getting a quote, get the price in writing including any equipment or access charges, and ask who specifically will be performing each part of the job.