Ultra Safe Pest Management

Ultra Safe Pest Management has been handling ants, rodents, termites, and wildlife problems around Greater Boston since 2000, the kind of outfit people call for anything from a mouse in the walls to a bat in the attic. The company describes itself as locally owned and operated, with the owners still hands-on day to day, and its technicians carry a real stack of credentials: ESA-certified entomologists, NPMA QualityPro standing, NEPMA wood-destroying-insect inspector certification, and Massachusetts MDAR license categories covering structural pests, termites, vertebrate pests, and mosquitoes. For most of its history that reputation held up. Google shows 4.5 stars across 152 ratings, and Angi rates it 4.8 from 53 reviews, with people repeatedly citing promptness and technicians who explain the work before doing it. But the last six months read differently. Of six Google reviews posted since January, five are negative, and they cluster around the same complaint: unresponsive billing and customer service, which several reviewers tie to a recent acquisition by "Ned's." One customer says they called repeatedly to cancel and kept getting billed anyway with no callback. Another reports a technician never showed for a scheduled termite inspection, with no call either way. A third paid close to $3,000 for a rat-exclusion job, had something chew back through a sealed entry point within a year, and says the company pointed to an expired three-month warranty and offered a paid re-inspection instead of standing behind the original work. One June reviewer still praised a technician, Gilmer, by name for careful, kid- and pet-safe treatment, so the field work itself isn't uniformly the issue. There's a real discrepancy worth knowing before you call: the company's own site advertises "BBB A+ Accredited Business since 2004," but the live BBB profile currently shows it as NOT accredited and carries an alert reading "Out-of-Business known or suspected." This reads like a long-running, well-certified pest and wildlife company mid-transition, with recent friction around billing and follow-through that its older star ratings don't yet reflect. If you're weighing them, ask directly about the ownership change, get any cancellation confirmed in writing, and nail down exactly what's covered under warranty and for how long before paying for exclusion or treatment work.