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Replacing crumbling concrete steps with stone is a recurring job in United Stone & Masonry's customer accounts. The Worcester company says it serves the city and surrounding areas, offering stone walls, patios, steps, walkways, veneers, fireplaces and masonry repairs. Its website offers free estimates, and Angi and HomeAdvisor list Spanish-language service. Two July 2026 customers describe completed replacements alongside practical details about the work. One says the crew removed deteriorating rear stairs and installed stone steps in a day, then returned on another day to add a railing after the customer decided to include it. They praise the estimate, flexibility and workmanship. Another customer in Oxford describes a basement leak repair and retaining-wall replacement, saying both projects finished on time, communication was prompt and the crew cleaned up at the end of each workday. Older accounts describe larger changes to outdoor access. In an October 2023 review, a Worcester homeowner said Jose and the crew removed concrete stairs, regraded and repoured a walkway for wheelchair access, and built a retaining wall to support the exposed earth. The customer said the completed ramp made it possible for his wife to leave the house after another contractor had backed out. A May 2023 reviewer described roughly 150–200 feet of stone wall, including a curved, double-faced fire-pit wall, and credited Jose with meeting the agreed schedule and addressing concerns. Repair work also features in the reviews. A July 2022 customer described chimney repointing and repairs to deteriorating stucco over a concrete-block foundation. A June 2022 reviewer described replacing patio grout and bluestone steps; minor issues were corrected when raised. In July 2025, a customer said damaged entryway concrete was replaced with granite steps and pavers after the company explained options within the customer's budget. One October 2024 review raises a durability concern: the customer initially praised a walkway, then added that the glue between the bricks had gone after its first winter and that the work would need redoing. Warranty descriptions also differ. A July 2023 customer said they were offered a two-year guarantee, while a HomeAdvisor profile captured in August 2026 states no warranties.
I had an excellent experience with United Stone and Masonry and highly recommend them. Their prices were very reasonable, communication was prompt and professional, and the quality of their work was outstanding. Both projects were completed on time and exactly as promised. The crew was polite, respectful of my property, and made sure to clean up thoroughly at the end of each workday. I also appreciated the attention they gave to the small details, which really showed their commitment to doing the job right. United Stone and Masonry completed two projects for me: repairing a basement leak and replacing a retaining wall. Both were done with excellent craftsmanship, and I couldn't be happier with the results. I would not hesitate to hire them again for future projects and strongly recommend them to anyone looking for reliable, high-quality masonry work. Gilles Legault Oxford MA
I hired United Stone & Masonry to replace the crumbling concrete steps at the back of my house, and I had an EXTREMELY POSITIVE experience. Their estimate was very reasonable compared with the other quotes I received, and the quality of their work was OUTSTANDING. In just one day, they removed the old, deteriorating stairs and replaced them with BEAUTIFUL STONE STEPS that greatly enhanced the appearance and value of my home. The crew was prompt, reliable, courteous, and professional throughout the project. The company was also very flexible and accommodating. I was initially unsure whether I wanted to add a railing, and they gave me plenty of time to make my decision. Once I decided to include one, they were happy to return on another day to install it. I could not recommend United Stone & Masonry more highly. Their excellent workmanship, fair pricing, and outstanding customer service made the entire experience a pleasure.
Great job, done in one day. Thank you!!
I called United Stone & Masonry when I needed to repair old crumbling concrete from my front entryway after ice melt gone wrong. They came out quickly to give me an estimate and provided me options for my budget. I decided to replace the concrete with granite steps and pavers and I’m very happy with the results. Now my entryway has a whole new look and my steps feel more safe and secure. Highly recommend for stone work!
Communication was great, very respectful. Did a great job repairing our chimney. Was very efficient and fast.
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1 change recorded — last scanned Sep 30, 2026.