Vulcan Basement Waterproofing

The end result was good and on time. I am not putting 5 stars because communication was complicated during the initial phase, with several assessments of the scope of work that were not fully aligned. Everyone was meaning well but it created confusion, even if everything went as expected in the end.

Geoffrey Dahill is very professional and goes above and beyond to satisfy his customers. I would recommend Valcun Basement Waterproofing for your basement needs.

Do not use this company. They never connected the discharge pipe so the sump pump was just pouring water behind my wall causing mold (see photos). They drilled through absestos tile and mastic, requiring me to go through thousands of dollars of asbestos abatement and risking harm to me and my family. On top of this they have made little effort to resolve anything. The project manager, Victor, will not return any phone calls. I will be assured that victor will call me back and he never does. Over the past three weeks I’ve called Vulcan over ten times and each time an exasperated person on the phone will assure me that they relayed an urgent message to Victor and Terry again, and that they will call me by end of day, but they never do. The asbestos issue is concerning because they had their employees jackhammering through a material that is know to cause cancer, endangering their employees and my family, and yet they still have zero interest in answering a phone call. Don’t make the mistake I made, steer clear of this company. And if someone at Vulcan is reading this, I’m happy to change this review if you guys actually give me a call back to fix the system you installed.