W.H. Riley & Son

Had a good experience with people I interacted with over the years (for 6+ years) until dealing with “Jean” and “Malissa” who refused to make a basic propane delivery because I owed a payment more then 30days. I’ve always paid my bills, been loyal to the company, but because of the way I was treated due to “policy” I’ll be moving away to another oil vendor. To lose a long term customer over one propane delivery and a single payment? Trash business model. I made the payment same day as this BS, and they seemed happy to close my account. Awful business - avoid and choose one of dozens else around!

AVOID THIS COMPANY AT ALL COSTS!!! They will lie and say what you want to hear and then put different messaging in small print. They say they will work with you which is 100% false, and they take NO responsibility for their TERRIBLE service.

If you have any other option, use it. These people will lie and feed you BS about a budget plan and then screw you with a massive bill. Absolute THIEVES!!!

Called on 8/10 to schedule a boiler maintenance as it was always maintained by them with the previous owners. I spoke with who calls herself the general manager and she scheduled it for 8/19 at 8am (there was no mention of having to sign up for delivery - which I would have had she disclosed that). Nobody showed up. I took the day off and gave them a full 24+ hours and never heard a thing. I called back today and spoke with the same “General Manager” and she during the call told me several different stories - that they were there at 8am to which I said I’d pull up my ring camera and she immediately started back tracking by giving a different story. Lo and behold nobody was at my home at 8am (I would know as I have 3 dogs, 2 would alert and a puppy so I am home all day). She continued to talk over me and tell me new and contradicting information and part of that was that I needed to sign up for a membership or oil delivery. Do not recommend ever using this company. They can’t get anything right and their “General Manager” needs a new role because my god it’s astonishing how she acted.

Tried to sign up as a new customer, Tom was amazing at explaining everything and we were excited to have this checked off the list for the new home we purchased..... UNTIL I had to deal with Malissa... I spoke with her and she said that my soft credit inquiry didn't fall into their parameters and to reapply with my husband's info. I said sure! Did it right away... Then she calls me back and the only thing she said to me in the most degrading tone was "You need to find oil somewhere else" that's the most unprofessional thing I've ever experienced! I asked her "so because our credit isn't perfect we can't buy oil from you?" To which she responds, I own a home with oil heat too that's just how it is" I would've happily proceeded paying COD or had the account set up with my mother for now easily but after speaking to my that way, no ma'am. No one should do business with people that are quick to look down on you because of that not knowing your situation and not providing other options. Thankfully they showed their true colors before I signed a contract and I have found a MUCH BETTER COMPANY.