Waldron Contracting Services

Waldron Contracting Services is the kind of shop Boston's landmark districts keep on the call list: repointing brick, swapping slate shingles, replacing copper gutters and downspouts, and getting multi-window replacements past the South End and Back Bay design commissions. BuildZoom counts 132 permitted projects under the name, enough to put its score in the top 8% of the 139,240 Massachusetts contractors it tracks. The company runs out of 49 Riverside Ave in Quincy under owner Mark Waldron, with an office manager and, per BBB, two employees on the books. BBB puts it at 24 years — started February 2002, incorporated July 2009 — and grades it A+, a grade BBB says outright it calculates without customer reviews. On Houzz the company pitches design/build, historic restoration, masonry, roof decks and custom cabinetry, and says Waldron himself has more than 25 years in the trade. The permits carry most of that weight. The larger jobs on record include a $292,000 single-family alteration on West Canton St, a $336,400 unit renovation in Melrose, a facade leak repair in Brookline and a bathroom renovation in Dorchester, against a typical permit value around $42,472. Activity has thinned lately: 14 permits in 2023, 7 in 2024, one in 2025. Then there is the part that needs your attention. Across 24 years, one customer review has surfaced, and it is a complaint. On its BBB page a customer describes hiring the company to replace a roof and alleges negligent and unsafe working behaviour on the site. That account carries no date and is heavily redacted, and BBB publishes no complaint count and no government actions against the company. BuildZoom and Houzz each state they hold no reviews for it. A serious safety allegation sits on one side, a substantial permit history on the other. The paperwork deserves a question too. BuildZoom lists an active Massachusetts home improvement contractor registration (#188003) and an active construction supervisor licence (#CS-083674), plus three older registration numbers it reports as cancelled — all directory entries rather than state registry checks. The sources also give three different addresses: Quincy on BBB and BuildZoom, Randolph on Procore, and a Houzz block reading "Boston, MA 02368" that pairs a Boston city name with Randolph's ZIP code. For a historic-district exterior project — masonry, slate, copper, commission-approved windows — this is a firm with a genuine record at exactly that work. Before signing, ask directly about the roofing complaint, take down the registration and supervisor licence numbers and check them yourself, and ask for two references from jobs finished in the last two years.