Western Mass Tree Care

So helpful and professional! Took care of some giant tree stumps and logs that had been dumped on our property. Job was done quickly and for a fair price. Thank you so much!!!

I have a huge maple tree that needed to be pruned away from my house along with seriously neglected and overgrown bushes at the front of my house (a few reaching the second floor) that needed to be trimmed and David Murphy did an amazing job at both at a very fair price. The tree is trimmed well away from the house as well as a few lower hanging branches from over my driveway and a few that were over the phone and internet cables leading to my house which removed the hazards while leaving the tree looking neatly groomed. The front bushes turned out better than I had dared hope for because not only did David leave them neatly trimmed and away from the house, but he was able to do so while leaving some distinction between the different types of bushes that have grown into each other. David Murphy’s years of experience and know how shine through his work. I will definitely be calling him for future tree/bush work.

I recently hired Western Mass Tree Care for a tree removal service after a tree fell on my garage. While the job was ultimately completed, the overall experience was mixed due to communication issues and concerns about property damage. Unfortunately, during the removal process, when I was not home, his truck accidentally struck my fence, breaking a post. David informed me of the damage and assured me it would be addressed. David initially suggested that a fence company include the repair cost in the quote for another fence damaged by the tree, which would be covered by my insurance. I did not agree to this because I felt would be boarding on fraud and instead suggested that he involve his insurance, as his website explicitly states that they are fully insured. He was reluctant to file an insurance claim and instead offered to pay for the repair personally. I agreed to this arrangement and informed him that I would obtain a separate quote for the fence repair. I accepted this arrangement because David had been flexible regarding the payment timeline for the tree removal and agreed on this course of action. However, the situation became more complicated afterward. David came to my property twice unannounced to inspect and move the damaged fence post. After I raised concerns about these unannounced visits—especially as my toddler and their mother were home alone—he began notifying me before coming. The repair plan also shifted from paying for a replacement to having the post repaired and reinstalled by a fabricator he knew. I was initially alright with this, because it gave me a chance to modify the fence, but given more thought and given my experience as a welder and the thin gauge of the aluminum, I was skeptical about the structural integrity of a repaired post and preferred a full replacement. David eventually agreed to this. He mentioned that a fence company he knew could replace the post, but when they came out, they indicated to him because I was not home when this happened, that the replacement would not be an exact match and would require brackets. I was open to this option, pending a quote from that company and a second quote from another fence company. When I assumed that any hired company would handle the entire repair, David's response became, in my opinion, confrontational and aggressive, implying that I doubted his ability to reinstall the post—which was not my intention. Due to his tone and the ongoing complications, I decided it would be best to pursue the repair through his insurance. I communicated this to him, explaining my concerns and requesting his insurance information. He did not respond. I followed up the next day via email, reiterating my request for his insurance details so I could initiate a claim, to expedite the process. I received an email where he began to degrade me, and my partner and use vulgarity. He also stated that he does not have insurance on that truck, that he will be sending people out to give him a quote to fix it the fence unannounced and how I will need to take him to small claims court. I want to emphasize that I am not being slanderous and am making baseless claims. Everything is well-documented. I have security footage of the truck hitting the fence, his unannounced and announced visits, and a complete archive of all email correspondence regarding this issue.

David Murphy and his crew are professional, responsive, knowledgeable, courteous, and clean. They come when they say they are going to come and do what they say they are going to do. And plus they clean up all the debris. What more could you ask ?!

David came out in one days time and cut a left over crab tree stump ground it for Mt and remove some tree logs left in my yard by someone else all this was done jn like 2 hours.amazing work thank you David I will think of you every time I work in my yard