Wooster Roofing

When a New England winter turns into ice dams and leaks, Wooster Roofing is who Tewksbury-area homeowners reach for. The company says Charlie Wooster started it in 1984 after an honorable discharge from the Army and his brother Steve joined in 1985; the two sign the About page themselves and describe 42 years of shingle, flat and rubber roofing across the Merrimack Valley into southern New Hampshire. Emergency response is what homeowners write about most. Through February 2026 reviewers describe crews arriving within 45 minutes to three hours of an ice-dam call, clearing snow and ice and, in one condominium case, returning at 7:00 the next morning for a second leak. One homeowner texted about an ice dam and says the owner called back within the hour and had a crew there. Roof leaks get the same urgency — a homeowner who had lived with a small leak nobody could trace says Charlie found and fixed it. Steering a customer away from a replacement they do not need comes up across several years. In a June 2024 review a homeowner with three spots of lifted plywood says other roofers wanted a full re-roof and Charlie repaired the spots instead; in a December 2024 review another describes an insurer threatening to drop coverage over a 15-year-old roof and Charlie coming out to look before anything was torn off. On Reddit, a r/LowellMA commenter called the assessment very honest, and another described a crew arriving the same afternoon to quote and repair. Planned re-roofs land the same way: reviewers describe same-day quotes, a crew on site from 7:00am to 4:00pm, progress photographs sent during the day, and no dumpster left on the driveway because the company hauls with its own truck. The company holds Massachusetts home improvement contractor registration #100712, active in the state registry under Charles J. Wooster. It has been a BBB accredited business since September 2010 and holds an A+ grade. Ratings run 4.9 stars from 261 Google ratings, 5.0 from 14 on HomeAdvisor and 5.0 from a single Angi rating. For a Merrimack Valley homeowner facing an active leak or an ice dam mid-storm, this is a strong call for speed. For a planned re-roof, ask about scheduling, and ask the company to confirm the construction supervisor licence number it lists on its own site — the state registry has not answered for that number.