A1 Exterminators

A1 Exterminators is the Massachusetts arm of what's now branded Ned's Home — a pest control company with roots back to 1953 that was acquired by the Ned's Home family of home-services brands. It's BBB-accredited (A+) since 1996 and Best Pick Reports gives it a 4.6-out-of-5 compiled score across 199 verified reviews, but the record readers can actually check for themselves is thin and leans negative. A 2025 Reddit post from a Medford homeowner describes years of rat boxes that get refilled without the rat problem going away, wondering aloud whether it's "a rip off" and whether another company might solve it. Around the same time, a different Reddit poster who'd had a termite swarm questioned whether the company's Sentricon system installation — placed away from the actual swarm site because of a stone patio — made sense, or whether they were being scammed. Most recently, a 2026 Angi review describes a technician sent to confirm a squirrel infestation who showed up without tools or a camera and concluded, after just listening to the homeowner's account, that there were no more squirrels — with no actual inspection performed. Best Pick Reports' own sampled reviews echo the same theme, flagging unreturned scheduling calls and unresponsive service on at least one contract. Two older Google reviews — a bare "Great job!" from 2025 and a similarly brief "professional, thorough" note from 2022 — are the only positive first-hand accounts in the file. One caution for readers checking other platforms: Angi's headline rating for this listing (4.3 stars from over 2,800 reviews) is inflated by the Ned's Home merger — the great majority of those reviews describe Ned Stevens gutter cleaning, an unrelated service line under the same corporate umbrella, not this company's pest control work. For a homeowner weighing A1 Exterminators, the credentials (BBB accreditation, insurance, background-checked technicians) are real, but the handful of specific, checkable accounts point toward inspections that don't always get followed through — worth asking pointed questions about what exactly a technician will check before booking.