NW Pest Control

NW Pest Control, based in Waltham, is the kind of company customers describe sticking with for decades — one put it at 21 years, another at 20, several more in the 8-to-10-year range — for routine work like quarterly spraying, rodent bait maintenance, and the occasional wasp or carpenter-bee nest. The bulk of the recent record backs that up: in reviews from this spring and early summer, named technicians keep coming up favorably — Ryan handled a bad ground-bee infestation in a customer's yard, Anthony Ferro gave a garage and basement a careful check for pest entry points, and another reviewer credited the dispatch team and a technician named John with going above expectations. Its BBB page is an A+, and its Google reviews run 4.5★ across 373 ratings on one listing and 4.7★ across 133 on another. Look past that and a real pattern of complaints shows up, spread across years rather than confined to one bad stretch. A mice issue that dragged on through more than four months of bait stations and traps was still unresolved as of a customer's most recent review, and in a December 2025 review a tenant's mice problem ran over a year of trap-swapping that cost more than $1,000 with no fix. In a January 2026 review, a customer described inconsistent technicians on a quarterly contract — sometimes nice, sometimes rude — with some visits amounting to a five-minute walk-around; a separate December 2025 review said a roach problem went unaddressed and follow-up questions were refused outright. A July 2025 review, backed by home camera footage, described a visit lasting under five minutes that was billed at $350, with an agitated technician and an upfront-payment demand; a March 2025 review described a technician leaving an apartment in disarray — drawers gone through, furniture disturbed — during a visit. Older reviews echo the same shape: a 2024 review from a self-described 25-year customer said service had declined and felt pushed toward an unneeded $950 job, a 2023 review described being billed full price for a partial, exterior-only treatment, and a 2022 review described repeated no-shows despite confirmation calls. For straightforward seasonal or contract pest control, the reviews suggest NW delivers for most customers most of the time. Before signing up for anything beyond that routine — a one-off treatment, wildlife work, or an upsell to a bigger job — it's worth asking exactly what's included and getting the scope and price in writing.