NW Pest Control

NW Pest Control, based in Waltham, gets the calls nobody wants to make alone — mice in the walls, a squirrel loose in the attic, an ant problem that won't quit. Its Google page backs that up with volume: 4.5 stars across 373 ratings, with a fuller review history stretching back to 2021 across four different sites, and an A+ rating from the Better Business Bureau. The last six months are where the pattern shows clearest. A technician named Anthony Ferro gets singled out for a careful, room-by-room inspection of a garage, basement, and backyard, and more than one recent reviewer mentions getting a text before the tech shows up and a quick rundown of which bait boxes got replaced afterward. Customers who've stuck around since 2003, or since the rodent surge of 2018, point to steady scheduling and pricing that hasn't crept up over the years. The same recent stretch also surfaces real complaints, and they're specific enough to matter. One reviewer says a mouse problem dragged on for four months despite bait stations, snap traps, and glue traps in every room. Another describes a technician sent out mid-snowstorm who seemed to be there only to collect a payment. A third, on the annual plan, says the crew that shows up varies in quality and that camera footage caught visits lasting a few minutes before getting billed regardless. None of these are isolated: further back, a customer who paid over $1,000 across a year of trap swaps eventually switched companies and had someone else find the actual entry hole within a single visit, and another said a paid stop involved the technician doing "not really anything." That combination — long, mostly warm reviews built on friendly, communicative technicians, next to a recurring minority who feel like the underlying problem never actually got solved — is the thing to ask about directly before signing an annual contract. Find out what happens if the first round of bait and traps doesn't work: do they change the approach, or just keep swapping traps on the same schedule? And get the termite and wildlife pricing spelled out up front, since at least one customer found the termite plan billed as a separate line item. For routine, recurring service — quarterly treatments, seasonal spraying, the occasional squirrel in the attic — the depth and tone of the reviews here hold up. For a stubborn, already-established infestation, it's worth pushing past the reassurance and asking exactly how they handle a case that isn't resolved on the first try.