Critter Control of Greater Boston

Critter Control of Greater Boston, based in Waltham, is the call when something's living somewhere it shouldn't — squirrels in the attic, raccoons under the deck, pigeons over the patio, a bat in a bedroom wall. Across 324 Google ratings and 240 on Angi, the average sits at 4.9 and 5.0, and the specific jobs behind those numbers repeat a familiar shape: a technician shows up quickly, traps or seals the entry point, and the animal doesn't come back. The write-ups keep naming the same handful of people. Howard, Craig, Adam and Jairo turn up across dozens of jobs, from squirrel guards bolted onto solar arrays to a family of raccoons cleared from a garage. In a 2024 review, one customer described seven raccoons trapped in a dumpster resolved within an hour of the call; in a 2025 review, another credited Craig with tracking a squirrel's entry point in a 90-year-old house's siding within days. Several customers who say they've used the company for years — one for at least a decade, moving between squirrels in the attic and a large rat problem — describe the owner, Dan Master, as staying personally involved when a job needs it. Not every account is clean. A caller in a May 2026 review says whoever answered the phone was curt, said the company wasn't taking new customers, and hung up. In a September 2025 review, a customer describes being refused a return visit over a 2021 payment dispute — despite the company having come back for the same issue in 2023 without trouble — and called that call's customer service rude. A July 2025 review disputes advice a technician reportedly gave about bat exposure and rabies risk, saying it contradicted CDC guidance. Separately, two reviews — one from August 2025, one from April 2026, neither about a pest job — report the company's vans parked illegally, blocking sidewalks and bike lanes. Anyone booking wildlife work here is likely to get it resolved — the volume and repetition of cleared squirrel, raccoon, pigeon and bat cases back that up. Worth asking about upfront: how the company handles a tricky or recurring case, and confirming any past account history is settled before assuming an old dispute won't resurface.