AAA Window & Gutter

AAA Window & Gutter is a Dunstable, Massachusetts gutter specialist built around one person: owner Fran Maple shows up and diagnoses the work himself, and it shows — reviewer after reviewer uses his first name like they know him. The company works in fiberglass and copper gutter systems, covering installation, cleaning, and repair, and describes itself on its own site as serving Massachusetts and southern New England. It also identifies itself there as veteran-owned. Its recent Google record is heavily one-sided — 4.4 stars across 62 ratings — and the reviews from 2021 into early 2026 tell a consistent story: Fran personally inspecting gutters, laying out the fix in plain terms, and cleaning up thoroughly before leaving. Customers describe sticking with him for years — one, in a February 2026 review, said they had used AAA for about a decade, and another, in a 2021 review, for two straight fall cleanings. A few point to work that has held up long after the fact, including copper and fiberglass gutters a 2025 review says were installed more than 20 years earlier and have held up since. The record is not spotless everywhere. Angi and HomeAdvisor carry the same 171-review, 4.0-star history, drawn mostly from 2017 through 2020, and it includes real complaints: a December 2019 review reports a deposit taken with no work done and no further contact; a September 2018 review describes being billed for a downspout that was never installed and a hole in the wall the company never came back to fix; and an April 2018 review describes a paid-in-full job left unfinished for months with an unresponsive office. A more recent January 2022 Google review reports four straight no-show estimate appointments. None of that pattern shows up in the last several years of reviews, but it is a real, dated part of the record worth asking about. For routine gutter cleaning, repair, or a copper or fiberglass install, the newer Google reviews are the best guide to what working with Fran day to day actually looks like. Given the older complaints about deposits and scheduling, it is worth pinning down payment terms and a start date in writing before work begins.