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On its BBB listing, Abbott Appliance Service & Repair describes itself as a residential-only appliance repair business working on washers, dryers, refrigerators, stoves, dishwashers and garbage disposals. A 2022 customer said Mathew came out to repair a washer at a reasonable price. A 2024 customer said Matt, a service technician, was able to help over the phone. A 2022 customer said they were advised to buy a new dryer rather than repair a 9-year-old one. A 2022 customer with a Whirlpool Duet washer said the tech spent less than 10 minutes trying to diagnose it, could not pin down the problem, and charged $63.75 for the visit. That customer said they were still waiting to hear back 11 days later.
I called today and spoke to Matt, service technician. He was able to assist me over the phone. He was professional, knowledgeable and very honest which you don't find often. I highly recommend this place.
Impressed that was not encourage to repair a dryer that was 9 years old ! advised to buy a new one!
My Whirlpool Duet washing machine stopped working. The machine was displaying a E01 / F06 error msg. I didn't have the time to deal with this issue, so I called Abbott Appliance based on the amazing reviews they have gotten. Unfortunately my experience with this company left a lot to be desired. The tech spent less than 10 mins trying to diagnose the issue. He was unable to pin point the problem and stated that the bin maybe jammed. He charged me for the visit and said he would go back and speak to his boss and get back to me to let me know whats wrong 🤔. He also recommended I buy a new machine as the fix may cost $700 to $800. It's been 7 days and I haven't heard from him. I ended up doing some research online. Fixed the drain filter that was clogged and replaced the MCU ($280) that burnt out due to the clogged drain. The machine works fine now! Update - 09-19-22 : Bruce appreciate the response to the review. However its been 11 days and I am still waiting to hear from your team. I am not sure what did the $63.75 charge cover? I would have thought that the tech should have performed a power check on the CCU and MCU which would have immediately diagnosed the root cause.
This guy is known in the highlands for a reason. One of the best clients text in the county if not state
Had Mathew come out to repair my washer, great service, great communication, reasonable price!
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