Ace Handyman Services Greater Boston is a locally owned, independently operated franchise location based in Lexington, serving the Greater Boston and MetroWest area — including Arlington, Cambridge, Newton, Waltham, Watertown and a dozen other towns — since 2005. The company reports over 5,000 jobs completed for more than 2,000 customers, covering carpentry, drywall, flooring, painting, doors, gutters, fencing and siding repair.
Across a decade of reviews (358 on file, most from the past two years), individual technicians are repeatedly named and praised for careful, professional work: Matt H. installed a retractable attic ladder and, in a 2026 review, painted and repaired a 75-foot picket fence and door threshold; Derek quickly repaired a vinyl fence after storm damage and, in an earlier review, rebuilt a deck that turned out more involved than expected; Mike realigned a garage door and replaced its lock set, and separately came the same day to fix a door letting mice in. Other jobs on record include mailbox installation, blind and window-shade installs, and — in a 2023 review — rebuilding a kitchen cabinet floor after water damage. The company holds a Better Business Bureau A+ accreditation and rates well across platforms: 4.8 stars on Google (492 ratings), 4.5 on Angi (90 ratings), 4.9 on Thumbtack (41 ratings) and 5.0 on Houzz (6 ratings).
Because a franchise this size dispatches many different technicians, the record also shows real variance by individual and by job. A July 2026 reviewer said a wall a technician was hired to sand and paint was left uneven, with paint spilled and dripped onto a baseboard. A May 2026 reviewer said the technician tracked dirt into the house and took nearly three times the estimated hour on several small jobs. Most seriously, an April 2026 customer said the company never sent estimates and stopped responding to emails and texts entirely. Older reviews describe a similar pattern on specific jobs: in a 2024 review, a customer said a technician struggled to paint a small bathroom correctly; in 2022 reviews, customers described a drapery rod that later drooped and a shed door and ramp built without proper framing that warped within days.
The specific, repeated praise for named technicians across many years is the strongest signal here, and it outweighs the documented missteps — but given the variance those complaints show, it's worth confirming the estimate and timeline in writing before a job starts.
