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A customer who says they have been hiring repair people for fifty years put Adam's Brand in their top five, and the reason they gave in that October 2024 review was what didn't happen: nobody pretended the stove had to come apart to find the fault. Adam's Brand Appliance Repair works out of Watertown on washers and dryers, refrigerators, and ovens and stoves. Its Thumbtack profile shows seven years in business, 36 projects, and Top Pro status for 2024. The written accounts run from late 2023 into 2024 and they agree on how fast he gets there. A January 2024 customer wrote that he answered the request, was at the house within a few days, found the fault and repaired it on the same visit. Another, writing that November, was on a second job with him. A homeowner in October 2023 said Adam was the one who responded, came out and fixed their BBQ, then left instructions for keeping the grill going for years. On Thumbtack the rating is 5.0 across 22 ratings, every one of them five stars. This is a small operation — in the jobs customers described it is Adam and an assistant on site. For a dead fridge, a washer that won't drain, or a stove burner that quit around Watertown, it is a straightforward call to make; ask what the diagnostic visit costs and whether it comes off the bill if you go ahead with the repair.
They were responsive, quick and solved the problem quickly! We have used them twice and would use them again!
I have been hiring repair services for over 50 years. This could be in the top five experiences I've had with the repair service! Adam and his assistant quickly found the problem and solved it. No pretending that they had to completely take the stove apart to find the problem, literally solved within a half hour. I had a shorted wire in my stove top. It kept tripping the pilot lights and circuit breakers. On Monday morning we discovered we had the problem On Wednesday. Adam was here and the problem perfectly fixed. As a fringe benefit, he was a very interesting young man to talk to.
Very professional and willing to go the extra mile for customer service.
Adam's Brand responded quickly to my request and within a few days was at my house. They figured out the issue quickly and repaired it in the same visit.
Adam was the only one who quickly responded to the request, quickly came to me and fixed my BBQ. He quickly identified the problem and solved it. He also gave good recommendations on how to take care of the grill so that it lasts for many years. Just fast and professional!
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1 change recorded — last scanned Sep 6, 2026.
Rapid response5.0
Bathroom renovations4.8