AGS HVAC Services

One name keeps surfacing in AGS HVAC Services' recent Google reviews: Ben. Customers writing this summer describe him arriving on the hour, talking through what he is seeing as he opens the unit, and calling his boss when he hits something he does not know — a small habit that keeps landing in five-star write-ups. The Westport company works both sides of the trade, residential and commercial, across southeastern Massachusetts and into Rhode Island and Connecticut. Its BBB page lists Michael Gamache as owner and John Slattery as co-owner, eight employees, and a start date of April 2013; BBB has accredited the business since December 2015 and grades it A+. Bryant, whose equipment it installs, named it the 2023 Pinnacle Award recipient after five straight Medal of Excellence years, according to a bryant.com item. The Google number is 4.9 across 294 ratings, and the jobs behind it lean toward the summer emergency: an AC dead on the ground floor, a unit freezing up, a system shutting down in the heat. One customer in June 2026 called about air conditioning that had quit, got a next-day visit, and was shown a photo of the defective part before the quote arrived. Installation runs alongside the service work — a six-zone ductless mini-split finished in May 2026 by three named installers, and a June 2026 job in a house built in 1680 where the crew had to design around what the building would allow. Two recent reviews are worth reading before booking, and both are about coordination rather than craft. In May 2026 a one-star customer wrote that spring maintenance had not checked cooling, and that it took two technicians to land on low refrigerant — the same problem they had already told the office about from the year before. Two weeks earlier, a two-star reviewer described a technician showing up an hour early on a 17-minute automated notice, with a tenant still in the house getting ready for work, and without the filters the job needed. If your appointment depends on someone being home, pin down the window and ask who is being dispatched. The company lists Massachusetts, Connecticut and Rhode Island registration numbers on its own site; those are its own claim and were not checked against a state registry here, so confirm them before signing anything. BBB also lists its technicians as NATE-certified. The right call for South Coast homeowners who want a mini-split or a central system put in by a crew that explains itself as it goes, and for anyone whose cooling has quit and needs a look this week. Ask about scheduling and technician assignment up front.