American Air, Inc

American Air is the outfit Tewksbury-area homeowners keep calling back for mini-split cleanings and AC repairs — the company installs and services air conditioning, gas furnaces, ductless mini-splits, humidifiers, and air filtration for homes, businesses, property managers, and new construction, and offers 24-hour service. It says it holds American Standard Customer Care Dealer and Mitsubishi Diamond Contractor Elite status. Several quoted reviews name the same technicians — Mark, Wander, and Julie in scheduling — for mini-split maintenance, same-visit diagnoses, and calls ahead before arriving. An April 2026 reviewer said American Air installed their air conditioning units and has maintained them ever since; a January 2026 reviewer described a full HVAC and duct-work replacement where the crew "cleaned up all the mess before leaving." Speed comes up often too — one reviewer got a technician out in under two days at the height of summer, another got a same-hour visit after calling on a Friday night, and a third reached someone after 6:30pm on a weeknight. On Google, the company holds a 4.8-star average across 272 ratings, and the Better Business Bureau gives it an A+. Complaints cluster in 2024. That year, one business owner said a mini-split installation "was never done correctly"; another was charged over $900 for a service call meant to include a wire repair, then waited more than two months for the part to arrive; and a reviewer who moved into a home with an American Air heat pump already installed found it unevenly balanced between floors. A 2025 review said two rooftop units installed in January 2024 have had "nothing but issues." A 2024 reviewer separately called a roughly 80% year-over-year price jump "outrageous," even while saying the visit itself went fine, and a single 2021 review said the company's president and staff had not provided requested system documentation nine months after an installation. BuildZoom separately shows a 1.0-star rating from one review, a sharp contrast with the Google figure. For routine AC and mini-split service and maintenance, the same technicians turning up repeatedly with strong reviews make this a reasonable call. Given the installation and billing complaints above, get a written scope and price before a new system goes in, and confirm timelines up front for any parts on order.