American Star Roofing

When a customer's 20-year-old skylights started leaking this August, other companies wanted to replace them outright. American Star Roofing's Luis got on the roof instead, traced the leak to a few pulled nails and a missing water barrier, and patched it — the kind of call that keeps showing up in this Norwood and Natick roofer's reviews. The same names, Luis and Edwin, come up across the handful of Google reviews on file, handling estimates and jobs personally. In a July review, a homeowner whose garage roof took a hole from a falling tree branch described Luis giving a detailed, competitively priced proposal and a crew that needed little supervision and cleaned up well afterward. Others mention fast quotes and crews out within the week for straightforward roof repairs. All six reviews on record are from the past several months and are five stars, though six is still a short run to judge a longer track record on. The company's Massachusetts home improvement contractor registration is active, and it carries a BBB A+ accreditation; BBB also lists a separate Construction Supervisor License number, which is typically the individual overseer's own license rather than the company's. One thing worth asking about directly: the company's own site says it has 15 years of experience, while BBB's corporate record shows it in business for about 7 years — worth clarifying whether that gap reflects the owners' prior industry experience or something else. For a roof repair or storm-damage replacement around Natick or Norwood, the early reviews point to someone who diagnoses before selling a replacement and stays personally involved through the job — worth confirming current lead times and getting the same level of detail in the proposal that other customers describe.