Verified record
Irrigation start-ups, leaking pipes and controller upgrades feature in customers’ accounts of American Yard Service & Irrigation. The Glastonbury company says it has operated for almost 30 years, and its BBB profile advertises residential and commercial landscaping, lawn care, tree care and snow removal. In a June 2025 review, a customer described a May spring start-up in which the technician inspected the system, adjusted sprinkler heads and explained potential issues. A July 2023 homeowner said technician Pedro walked them through an unfamiliar irrigation system and immediately repaired a leaking pipe. A longer review updated in November 2025 described Jamie, identified as the owner, visiting the yard and a crew later upgrading an old controller and filter. After the customer noticed standing water, the company returned the same day they called and replaced a broken valve. But the update also described an unresolved problem area and a surprise bill for a visit the customer thought was covered by a prepaid mid-season check. The customer said the company had already performed that check without their knowledge; a late-November update said reimbursement for the surprise charge had been offered. A January 2024 customer separately complained that firewood advertised as seasoned was very wet and said the company’s response was that it was a bad time of year to buy wood. The company’s Connecticut home improvement contractor registration is expired. Google shows 3.7 stars from nine ratings, and the BBB gives it an A+ grade.
“13. American Yard Service & Irrigation LLC, Glastonbury, $392,075.47”
Updated late Nov. 2025: offered to reimburse for surprise charge. Updated: November 2025 I prepaid in the spring. The prepayment included a mid season check. In early August I asked them to come take a look at a problem area. They came but firstly had no solution for me; so I think I’ll be dealing with the problem next year. In addition they sent a bill for the visit saying they had already done a mid season check 8 or 10 days prior. But I had no knowledge of their coming. If they are going to do a mid season check, they should ask the bill payer if there are any issues to be addressed. ——————— Due to problems with our prior irrigation company, I cancelled them last autumn after they shut down our irrigation system. After getting a recommendation from General Landscaping, I called American Yard Service & Irrigation. The owner, Jamie, immediately called me back and came to walk through my yard to talk about potential needs. He was knowledgeable, kind, and customer oriented. Since it was autumn, and the system had been shut down, we decided to get him back in the spring to start up the system and assess the needs. Very early in the spring once temperatures were acceptable, he and a crew came to start up and assess. They discovered several sprinkler heads in the woods, and one that wasn’t working (problems not taken care of by our prior service). They also found that some of my foundation plants were not getting sufficient water. In addition, the control box and outside filter was very old and limited in their capabilities. I decided to upgrade those two old systems. They returned a few days later to fix the problems that they had found and to upgrade the controller and filter. I cannot tell you how much I love the new controller. It can be operated from my phone from anywhere and has a lot of other functionality. A couple of days later, I noticed standing water near one of the sprinkler heads. I made a call, and they returned that day, and found and replaced a broken valve. Every time I’ve called or interacted with American Yard Service & Irrigation personnel, I have gotten a very quick response. All the personnel that have visited my property have been responsive, knowledgeable, and customer oriented, and their charges are very reasonable. I highly recommend American Yard Service & Irrigation.
American Yard Service & Irrigation performed the spring start-up for my irrigation system in May 2025, and I am very happy with their service. The technician carefully inspected the system and adjusted the sprinkler heads. He also explained any potential issues. He was professional and responsible. I have worked with several other companies in past years, and I highly recommend this company for irrigation services.
Don’t recommend purchasing wood from them. Wood was advertised as seasoned, but it is very wet, moisture reading at 34. Well seasoned should be 15-20. Called and they just said it’s a bad time of year to buy wood.
Pedro, the technician, was at my -new- house today. The ex-owners neglected to give us the info. for this particular yard service company. They actually left us a big box full of manuals and instructions, so the info. might be somewhere in there. God works in mysterious ways... I really needed an irrigation specialist to teach me how to use the system and, most importantly, to Winterize the system when the time comes. Pedro wrote my name and all contact info for me to become a new customer. He also walked me through the whole setup of the system and found one leaking pipe, which he immediately fixed. I have never owned a house with an irrigation system so I truly appreciate Pedro's professionalism and knowledge about the system, besides being a very friendly person who did not seemed rushed to get out of here to another job. I sent the company an email so that we can continue to receive uninterrupted service. I will update this review if needed but so far, so good!
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1 change recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from American Yard Service & Irrigation. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$50 – $70
Typical landscaping service around $60