AQRS Contractors
Local business
Verified record
- A+ BBB ratingAccredited business
- 4 reviews in the last 6 months
Highlights
- Pump replacement — new pump and motor fitted within four days
- Full pool packages — pump, filter, heater and liner handled together
- BBB standing — A+ and accredited since March 2026
- Thumbtack record — 4.0 from eight reviews, thirteen jobs booked
- Written estimates — one April 2026 customer never received a promised quote
- Older Billerica record — 2019-2022 reviews cite stalled jobs after deposits
- Permit responsibility — a past reviewer found no town permit pulled
- Stated company age — BBB says 2023, directories claim 25-37 years
- Angi rating — 0.5, but from a single 2022 review
One homeowner opened their pool in June 2026, found the pump seized over the winter, and had AQRS Contractors at the house with a new pump and motor within four days of calling — finished in a couple of hours. That is the kind of job this company gets hired for. It works from 18 New Hampshire Ave in Haverhill, Massachusetts as a sole proprietorship with four employees under owner Christine McDonald, doing pool service, basement waterproofing, lawn irrigation and home water filtration. BBB accredited it in March 2026 and grades it A+. On Thumbtack it holds 4.0 from eight reviews and says it has been hired thirteen times. Customers this spring and summer describe a complete pool replacement package — pump, filter, heating system and liner — run by 'Joe' and his crew, and a concrete in-ground pump repair they called fast, knowledgeable and professional. The longer history is rougher, and it sits under a different name and address. HomeAdvisor carries AQRS Contractors at 406 Boston Rd in Billerica on a profile whose About text belongs to a predecessor, Water Craft Pools and Spas, at 3.6 from seven reviews; Angi lists that same Billerica address at 0.5, though from a single review. Between 2019 and 2022 the complaints on those two sites run to projects that stalled after a deposit, calls and emails that went unanswered, and a town permit a homeowner later found had never been pulled. Ask about two things before you sign. An April 2026 Thumbtack customer said the estimate they were promised never arrived after two follow-up emails, so get a date for your written quote and hold them to it. And the company's age is stated three different ways — a February 2023 start on BBB, 25 years on Angi, 37 on HomeAdvisor — so ask directly how long this business has operated and under which names. For a defined pool repair — a pump, a filter, a liner — the 2026 run is encouraging and the turnaround is genuinely quick. For a full build, a waterproofing job, or anything needing a permit, put the scope, the permit responsibility and the payment schedule in writing before any deposit changes hands.
Read the comments
Most recent comments
- Jun 23, 2026
Removed the pool cover, got the Chemicals, turned on the pump motor, only to find that it must have seized up over the winter, Called my local pool guy got his voice mail, left a message. Called another company got the same. I Looked thru yelp, found a great review for AQRS, Called and to my surprise Christine answered, I told her the issues and within 4 days they were at my house with a new pump and motor, within a couple of hours they were finished. I am very satisfied and will be giving them all my pool repairs. I highly recommend them.
— Michael S.View on Thumbtack ↗ - Jun 20, 2026
Great service, fast, efficient and very knowledgeable and very professional. Would highly recommend. Details: In ground, outdoors, concrete, non-functional pump — Swimming Pool Repair.
— Dale S.View on Thumbtack ↗ - May 22, 2026
We had AQRS handle the complete pool replacement package, including the pump, filter, heating system, and liner. When you speak with Joe, you'll learn about the R&D processes behind the top-quality equipment that he and his team install, as well as their signature extended guarantee of high-quality service. Joe's expertise is truly invaluable in today's world, where many so-called professionals are quick to cut corners and replace essential elements with unnecessary ones for the sake of convenience. His commitment to excellence and thoroughness sets him apart, ensuring that you receive nothing but the best service tailored to your needs. In an era where quality often takes a backseat to efficiency, AQRS team stands as a beacon of reliability and skill, making his experience something you absolutely want to treasure. Details: In ground, outdoors, vinyl, non-functional pump, non-functional heater, filter replacement, vinyl lining damaged or needs replacement — Swimming Pool Repair.
— Piero B.View on Thumbtack ↗ - Apr 14, 2026
The person coming to the house for an estimate was very nice and knowledgeable, after a week no estimate was sent so we emailed, the response was that they were very busy and an estimate will be send by end of day tomorrow the latest. Since nothing was sent I emailed again a couple of days after and no response. Not a good way to do business and a waste of people's time. Details: In ground, outdoors, vinyl lining damaged or needs replacement — Swimming Pool Repair.
— Toufik b.View on Thumbtack ↗ - Jan 1, 2026
We had Aquatic Resources replace the liner, pump and filter on my pool. Best decision ever! Their professionalism and punctuality was the best. (Shown on Thumbtack as imported from Google.)
— 4 K.View on Thumbtack ↗
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Update history
Added 13 new comments, established rating 3.4
- behind the score: Written estimates — one April 2026 customer never received a promised quote
What does basement waterproofing cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from AQRS Contractors. Use it to sanity-check bids, then get the real number in writing.
Not sure which you need? Start with an inspection — many reputable companies assess free, and independent assessments run up to $500.
The wall run getting the drain — a full 30×40 ft basement is about 140 ft.
Estimated range
$7,600 – $15,000
Typical waterproofing project around $11,300