Typical Greater Boston range for this kind of work, from regional averages — not a quote from Arrow Fence Co., Inc.. Use it to sanity-check bids, then get the real number in writing.
Walk the line and pace it off — a pace is about 3 feet.
Long tenure — family-run in Marlborough since 1969, per BBB file
Registry-verified licence — MA HIC 187347 active in the company name
BBB standing — accredited since 1998 and graded A+
Named job supervisor — both reviewers dealt with Jake throughout
Tidy job sites — 2014 reviewer cites site secured each evening
Showroom and materials — sells to DIYers as well as installing
Dated reviews — newest written account on file is July 2017
Thin volume — only two customer reviews exist anywhere
Arrow Fence Co., Inc. is a family owned and operated fence company working out of a showroom at 360 South Street in Marlborough. By its own account it has served the Greater Metrowest communities since 1969, and the BBB's file independently records the business as started 1/1/1969 and incorporated in 1996, with about 10 employees under president Jake M Sullivan and vice president Scott Waldron.
It does two things at once: it installs and repairs fencing, and it sells materials over the counter to contractors and do-it-yourselfers. The range on file runs to vinyl, cedar and other wood, chain link, split rail, stockade, privacy, pool and ornamental aluminum fence, plus driveway gates, arbors and pergolas, and deck and stair railings.
The written customer record is thin and dated: two Houzz reviews, both five stars, from January 2014 and July 2017. Both name Jake as the salesperson and job supervisor - the 2014 reviewer describes a difficult lot fenced for privacy and pet security, with the site left tidy and secure at the end of each day of a multi-day job, and the 2017 reviewer describes a custom privacy fence chosen from several options after being walked through the pros and cons of each. A Marlborough homeowner writing on Reddit in November 2023 said they used the company for roughly half an acre of vinyl fence with two gates on a hilly lot for about $10,000, and believed the price included the survey and permits.
On credentials the record is solid: Massachusetts Home Improvement Contractor registration 187347 is registry-verified active and held under the exact name Arrow Fence Co Inc, and the BBB has accredited the business since February 1998 and grades it A+.
What is worth asking about is currency rather than reputation - no written review on file is newer than 2017, so ask for recent local references and a written quote, and confirm which of the Metrowest towns the crew is covering this season.
Heard around town
On Reddit
Has anyone fenced in their yard lately?Nov 24, 2023
“Marlborough here. Used Arrow Fencing. Cost about $10K for about half an acre with hills and two gates. We did vinyl and a fancy top, too. I’m pretty sure it also included the survey and permits, too.”
We had a custom made privacy fence installed recently and we love it!! Jake and his team are great partners. Jake is extremely knowledgeable about all aspects: the material, design, installation and upkeep. He provided us several options for us to choose from and really made sure we understood the pros and cons of each. The final product is amazing. We get compliments on it all the time. It made our front yard more private and more beautiful!
We had a challenging lot to install our fencing on. Jake, who was our salesperson and job supervisor, completely understood our concerns about beauty, privacy, and security for our pets. The fence is gorgeous and beautifully installed. The company has been always responsive and every contact from office to installer was pleasant to work with. Important for us: it was a multi-day job, and at the end of each day the work site was tidy and secure.